Cottman Transmission Informative - Wrong driveshaft replaced in truck.
STROUDSBURG, PENNSYLVANIA -- I have a 1999 Dodge Ram 2500 Heavy Duty with snow plow prep package included. I have been quite pleased with it and is truly a work horse. The manual explains how you can shift into low gear while moving 2 to 3 miles per hour. Once I got stuck in low gear and could not get it out of low. First time it happened at 100000 miles. It then corrected itself by returning back to 2wd. Then it happened at 110000 miles. I tried everything to get it back to position but to no avail. I decided to bring it in to Cottman Transmission. They determined that the transfer case would have to be disassembled. They found that the snap ring had to be replaced and the forks as well. Over 800 dollars in repairs. It took over 7 days for them to repair the transfer case. I understand it takes one day to diagnose the problem then at least two days to three days for parts to arrive from Chrysler. I blame Chrysler for not having more parts distributors.
Cottman calls me and tells me the truck is ready to be picked up. When I arrived at Cottman I asked the manager if it was test driven and all the fluids were replaced. I also asked if it were checked for leaks. When he said yes I got under the truck and immediately noticed the transfer case was leaking. I also checked to see if there was any fluid in the transmission and found it was very low. I showed it to the manager and he said " Good Catch " It's hard to get good help these days". The technician then puts in transmission fluid and overfills it. I told him to remove some fluid to get it at the right level and he said its ok to overfill the transmission fluid on a truck. The stick indicate a fluid line which he simply told me to ignore. The next week it snowed and again it gets stuck in low. I bring it back to Cottman and again it was left there for one week 7 days. I was told it was test driven and when I decided to test drive it in 4wdHigh on mud the truck began to shake. I brought it back to Cottman and they said it was the universal joint. I decided to get a second opinion so I went to Dodge Truck dealer and they determined that Cotttman had put the wrong driveshaft into my truck. The dealer called Cottman and Cottman told us that there was another truck there that day and that they installed someone elses driveshaft by mistake. I lost a day of work and believe Cottman should have reimbursed me for lost wages. Cottman refused to pay any consequential damages for loss of wages or rental. I will never go back to Cottman again because of my experiences with them.. Also I heard other horror stories. My only advice to anyone out there is never use 4wd low NEVER. Even the experts stated 4wd low should never even be manufactured. I would also advise anyone who has automotive repairs done to put them on a credit card so that if you experience problems afterwards you can dispute the bill.