T-Mobile Complaint - T-Mobile demanding payment for fake charges
MINNEAPOLIS, MINNESOTA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
On October, 24, 2003, upon the completion of my contract with T-mobile, I decided to end my mobile phone service with the company. I called up their customer service, settled the account and cancelled it. I was told that the account was settled and closed.
A month and a half later, I received a letter from T-mobile demanding a payment for the amount of $89.18. I called customer service but got the run around since this was no longer an active account. I decided to reply in writing indicating that this was a mistake, that the account has been settled and that I do not owe any money.
On March 5, 2004 I received a collection letter from Southwest Credit Systems, L.P. of Carollton, Texas indicating that I owe $89.18 to T-Mobile and that this amount is past due.
I contacted T-mobile and after speaking with four people, was told that none of them (including a supervisor, Tom L. #364017) can discuss the matter with me since the account is no longer in their hands but has been turned over to the collections agency. I was told that my only option is to settle, that I should just make the payment and 'not worry about it'. I still have not received an explanation for the charges.
As a resolution, I would like the following:
I would like to have the ficticious charges removed from my account with T-Mobile and have the record with Southwest Credit Systems, L.P cleared. The account was settled at the time when it was closed and no further charges were incurred since the phone number was disconnected.
Please contact me if you need more details regarding this incident.