Conair Corporation Complaint - We're Sorry - Customer Service for Southwestern Bell Freedom
I have an older phone/answering machine (about 9 years old) and has worked great for years. My problem is not with the product, but the lack of customer service.
This morning there was a problem with horrible feedback when someone leaves a message. I did all the things in the manual to reset the phone. Everything else is working fine, but the feedback on the answering machine makes this feature useless.
I went to the web site in the manual and there was a message about where to get new batteries and nothing more.
I called the customer service number and was informed that due to an inability to get parts for this product(and several others), they no longer provided any service and are sorry for any inconvenience. There was a phone number for Conair hair products, but they only can help with specific products and will not assist with phone or answering machine products.
There is no way to contact anyone to get any kind of help. I guess I could send the Conair Corporation a letter or email, but that would take days or weeks, may not get a response and I need the help now.
I have used Conair products in the past and have been pleased, but will think twice about it in the future due to this problem.
I feel they have an obligation to help customers with their products. It isn't my fault they have had a supply problem. I understand it may not be cost effective (at least on paper) for them to continue the same level of support, but there should be some kind of help available to customers of the discontinued product.
I am unemployed right now and having the answering machine working is important in helping me find a new job. This problem may be simple to fix, but I will never know as they won't help me. I thought well enough of their product to purchase it, but not feeling like they care about me or my next buying decision! All relationships need 2 way communication to work and they checked out.
I am off to buy a new answering machine.....and it wouldn't be a Conair Corporation product if they still made answering machines!