Sugarloaf Mountain Motel - Bend, OR Complaint - Bad Experience, Even Worse Customer Service
BEND, OREGON -- My wife and I stayed at the Bend Oregon Sugarloaf Hotel while attending a family funeral. In the morning my wife tried to get a tissue from the dispenser built into the face of the vanity. The dispenser had a sheet metal faceplate over it and it fell off onto the floor. A syringe and a spoon with a crusted something on it also fell out.
I brought this to the attention of the desk clerk, and asked to speak with the manager. I was told the manager was not in however the clerk would have him call me. Several days later when I had not heard from him I called the hotel and again asked to speak with the manager. I was told that he had just returned from vacation and the clerk would pass my request on to him.
A week later I still had no call from the manager, so I called and got the phone number for the owner of the hotel (877-868-4037). I called and spoke with a Charity who said she was the office Manager, and I relayed the entire story to her. She promised me that she would look into it and get back to me. Guess what? Nothing.
Based on the total lack of response to me, so far as I can see these people do not care about responding to their customers who have had a very upsetting experience. I for one will never stay at any Sugarloaf hotel again.