Qwest Complaint - Unfair Business Practices
BELLEVUE, WASHINGTON -- I was advised in Dec. 2008 that Qwest will no longer be providing cell phone service and all Qwest customers needed to migrate service to either the Verizon (who Qwest chose to sell their business to) or another cell phone provider. I was informed that I had 90 days to switch to a new carrier. I was assured by the Qwest Rep that I would NOT incur a contract termination fee since Qwest was terminating their cell phone service. (Apparently their service contract with Verizon was not getting renewed or something like that.)
Qwest recommended Verizon but they were too expensive and my Qwest phone would not work with Verizon and I would have to buy their phone. So I went with AT&T.
NOW Qwest is telling me since I terminated my contract early they are going to charge me $250. penalty fees. They are the ones who told me that I had to switch carriers within that 90 day period. When I call them I stay on hold for about 35 minutes listening to their endless recorded commercial before I have to hang up. I visited the Bellevue WA Qwest store and they had the nerve to tell me that not only could they not handle billing problems but that there was no physical address I could contact for customer service. (Honest to God they did say that to me, believe it or not.)
I recently found out that their service negotiations with Verizon were reinstated sometime in January so they are telling their customers that the switch over was not necessary after all. I do not want to pay them out of principle because I feel they are cheating me and many other long-time customers. This is a deliberate and calculated business practice that is unfair and unethical.
The other important thing was that if I had an outstanding balance with them I would not have been able to 'port' (migrate) my Qwest phone number to a new carrier. They have no answer to this apparent contradiction. I had cell phone service with Qwest for 15 years for 4 phones and always paid on time. They are not the same company we all knew years ago.
If you have been cheated by Qwest within the last 90 days, i. e., Dec 2008-Feb 2009 I would like to hear from you. Together we can make some noise that the Washington State Attorney General's office would hear.
Thanks for tuning in. RM