Imperial Majesty Cruise Line Complaint - Imperial Cruise, Royal Pain... Sister Company Of Carnival Cruise Line
CHICAGO, ILLINOIS -- I received a phone call from a representative saying that she was calling to give me the information that I had requested about a so called free "3 day cruise". She was upbeat and excited for me, so suspicious to say the least. I asked her to back up at bit and explain what the deal is.
I should have known when she said "Ma'am this is the information YOU REQUESTED, I can't help you remember how/when you did it!"
I firmly told her, I don't participate in blind surveys and there was a definite explanation as to how my phone number was in front of her.
She slightly changes her tone and gives me the details of this cruise with an optional week vacation prior to the cruise leaving. The details were coming fast and strong. I was distracted by a 17 month old child so I was ready for her to get to the point...30 minutes later we finally arrive at how much this "free cruise" was going to cost me. Bottom line is I only had to pay taxes for the cruise and in exchange, I tell all my friends what a fabulous time I had, and brag about this trip. Ha!
From the appearance of all this information, I booked the cruise for $120, with an optional upgrade of $99 for a better cabin.
I called my girlfriend, who is cruise-savvy, and she said this sounds a bit odd. All the extras were not actually extras, and this package had no incentive of upgrade. We called the customer service line via conference so that she could ask them key questions.....OH MY GOD!!, the representative was so rude, dry, and was not in the mood to answer our questions. We had to drag information out of her. She sounded depressed, tired and sick of customers calling her. Her mood was total opposite of the one who called me all chipper and sh*t.
I immediately asked for a specialist so I could cancel my purchase of which they had processed in less than 5 minutes. The hold was placed on my card...the hard charge was processed even though I had a cancellation confirmation. and when I called back to ask about the bank activity, I encountered another nasty person.
I finally got my refund 12 business days later!
Tell all your friends, AND enemies, to avoid these people.