Vonage Complaint - Vonage Is Terrible - Customer Service
MARLTON, NEW JERSEY -- Vonage Sucks I have Direct TV and I have to have a phone line connected to the TV service so it can call into the satellite, well needless to say my Vonage phone service never worked right to make the necessary calls to the satellite, so I had to disconnect my Vonage service. Vonage customer service said I had to pay $96 to disconnect their crappy service that never worked right from the beginning. The Vonage customer service representative said I get a 30 day trial period in which I would not have been charged if I disconnected in that time frame, well when I told the customer service representative that I tried to disconnect within 30 days they assured me they could fix my problem so I continued service under their coercion. 6 months later and multiple phone calls to Vonage the problem never got fixed so I cancelled then they charge me with this bogus cancellation fee. I am reporting them to my credit card company as a fraudulent charge I told them but they didn't seem to care. This company sucks they don't care about the customer only making money. Don't be fooled by their commercials. They suck.
I may even take out a Vonage sucks website to give them more bad publicity. This company sucks stay away from them and their subpar service.