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Polo Ralph Lauren Complaint - No Help Finding A Product They Advertise - Suit
Suit - Complaint
Saw a suit advertised in a magazine, went into the store to be told it wasn't yet available, and I should "Keep checking back" to find out when it arrives. Like someone looking to buy a $2000 suit has nothing better to do than keep checking back. Contacted customer service via email and no help twice, now not returning emails.
Pretty bad.
Pretty bad.
Comments:
Posted by Ben There on 2009-02-26:
What city are you in? The people in your local store probably have no idea when they will be arriving, but they could have taken your name and number and called you.
Posted by eda on 2009-02-27:
Melbourne, Australia. And yes, you'd think that would be an obvious solution. If I were marketing management I'd be very annoyed at spending thousands on slick ads in expensive magazines only to have the whole effort undermined by staff with little initiative and poor training. I was in their flagship store for the city as well, not some small concession in a larger department store.
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