Southwest Airlines Complaint - Sitting With Your Children
BOSTON, MASSACHUSETTS -- I flew with my 4 & 9 year old & inquired about sitting with your kids. I was told family's with small kids can board between group A and B. Also told if you have #in the A's and have a child under 4, you can all board with the higher number. The web sites written policy is close to this, but they say family's that can board between A and B have to have a child 4 or under. When I got in line (my family had lower #'s) the lady behind me had the next number, and would not let my family in line. She went on about how we could not have the next #'s. She was nasty; it was awkward. She had older kids and was probable concerned if they could sit together. Now that my son is 6, I can not risk not sitting together, and have decided to fly JetBlue from now on. This means flying out of Boston instead of closer Providence. Southwest seating policy is anti-family and I have suggested to them they should let family's board first, but have to sit in the back, allowing their business travelers the front they seem to like.
The back of the plane also allows being near the bathroom, more time to get on and off, and could be optional just for family's that want to be assured of sitting near each other. I can't see why they don't adopt a similar policy.