Home Depot Complaint - The Tyrannical Establishment of Home Depot
MATTOON, ILLINOIS -- In the past few years, I have renovated two houses from top to bottom with the majority of purchases made at our local Home Depot. When I needed a washing machine, I naturally went into Home Depot and paid for one. The problems started upon delivery...
First, they were 40 minutes late and I was on my lunch hour. Since I had to be back at work, the delivery guy said that I could sign for it and they would lock the door behind them. When I got home, the door of the front-loading washer was broken. The washing machine looked like it had been through WWII. I immediately called Home Depot and was told that there really wasn't anything they could do. They simply take the cash and I needed to call the Delivery Company & Maytag if I had any issues. I finally talked with one assistant manager that was sympathetic that agreed to call the Delivery Company while I called Maytag.
Fast forward...the contracted repairman from Maytag comes out. He will need to order the part which will take 2 weeks to come in. He asked me if the machine was refurbished because not only does the machine look like crap but it has error codes in the system from previous washing attempts. When I call Maytag, they indicate that it is an older model but there is a chance that it was simply in the warehouse for an extended amount of time; however, it is not likely and they don't know for sure if the washer is new or used. They say that I have to work with Home Depot to get it resolved.
Aside from the one assistant manage that unfortunately does not work every day, the manager and other assistant manager keep pawning me off to their staff. The only thing they keep asking is "Well, did you sign for it?...Then there is nothing we can do." As if there isn't a working model of the machine I purchased sitting right beside them on display. Their only resolution to the problem is to get a different repairman.
I will never buy one more item at Home Depot. If my children and future generations would like to remain in my will or be a beneficiary on my life insurance policies, they will not purchase even a stick of gum from the company. My bitterness and grudge will far outlast my lifetime. On my tombstone will be engraved "Death to the tyrannical establishment of Home Depot" and will be illuminated with high powered solar lights purchased from lows. The silver lining to this experience is that I have thought of the topic for my dissertation "Home Depot Case Study: The Impact of Negative Publicity on Customer Loyalty."