Target Complaint - Ridiculous Return Policy
LEVITTOWN, NEW YORK -- I bought Rock Band 2 from the Levittown, NY Target and went home to try it out. Now this game has a different system for syncing the instruments to the TV than the previous edition and I couldn't get more than 1 instrument to sync at a time. As this is Rock Band and not Rock SOLO, I wasn't happy. So I did some internet searching and discovered that certain TV's, mine being one of them had this problem with the game and wouldn't work.
I was pretty upset to have wasted the money for the first edition at this point because the setup is expensive for just one game. But what could I do? So I went back to Target 1 and a half hours after I purchased the 2nd edition and tried to return it.
Now when I bought the game there was no policy either in writing or verbally told to me that said once opened video games could nto be returned. My receipt had no such comment written on it saying this either. Yet they wouldn't accept the game.
Now from that point on till every subsequent response I have gotten from them they keep refusing to refund my money. That night I left the game with them at the return counter and while they admit they are in custody of the item, that no new copy will work on my TV setup, and that they did not inform me in writing or verbally of this policy, they simply refuse to refund my money. All of which is admitted on the BBB complaint I filed with them.
Currently my credit card company is handling the matter and I am told that because they have the item (admittedly) and the receipt (which I still have) says nothing about not being able to return the item in question I will be refunded by them.
The thing that strikes me most was how rude the people in the store were with me and how everyone on up their corporate ladder continues to placate me with words but no actions. My wife and I spent on average 2K there a year and will not go back. My extended family almost lived there and spent far more. All of us are now refusing to shop there. Target has shown such a lack of customer care that they have cost themselves thousands a year in revenue because they insist on standing their ground against this return.
And the kicker is, if my receipt had said I couldn't return the item, I wouldn't have even tried! Had the sale clerk said it would be final, I wouldn't have tried to return it. Their vagueness on this policy lasted up until I actually showed up to return it. That is not an open policy of communication with ones customer base. And I am not shocked to see how many others on this and other websites have similar complaints. Nor am I shocked that like myself, so many others have been so aggravated that they spend their time to relate their issues with Target.