Sprint Complaint - Loses Another Customer
We've been with Sprint for 7 years. Hated every second of it, but they have the best discount (25%) of any carrier. My two children in Ohio (we live in Colorado) have had a cell phone to share for the last 3 years and last year, my daughter decided to pass it to my 12 year old son. He's had it for a little less than a year and the last 3 months has only used it for maybe 20 minutes and 20 texts. So, last month we decided that we would cancel the line and save us money. We were told that we couldn't cancel the line because our 2 year didn't finish until 2/27/09. So, we waited until today. I called, explained the situation and spent 20 minutes with a customer representative before she transferred me to a customer account specialist who told me that I had to wait until the end of my billing cycle (03-23-09) to have it canceled. $@#$...he proceeds to tell me that I should of called earlier and had it canceled rather then waiting till the end of my subscription. I got his supervisor who told me the same thing and she refused to cancel the line.
It was only that she agreed to do it when she saw in the notes that I had already called on the 2nd of Jan to cancel this line, but now I have to call back and ask for credit on the charges for the 3rd line and taxes in Ohio.
Man, I really hate them.