Pizza Hut Complaint - Poor Delivery and Service
FAIRBANKS, ALASKA -- During the last few months the Fairbanks area Pizza Huts have begun a new program. Calls for orders are sent to one central phone number 456-5656 then only one of the four Pizza Huts in town deliver. This has caused increased wait times of up to 2 1/2 to 3 hours. Often times when calling for delivery customers are asked to wait one to two hours before ordering, because the deliveries are backed up and the delivery store does not take additional orders. My home is less than 2 blocks away from a Pizza Hut and this evening it took 2 1/2 hours for my order to be delivered. When I called a second time to see where my order was I was told it was on its way. Over the next hour I waited and called a third time and was told the delivery driver probably had more than just my order to delivery and to wait it should be there soon. No offer of apology or discount was given; just call back if it did not come soon. What would additional calls done? How can a business continue to profit when customer service is as poor as Pizza Hut and it claims to deliver hot delicious food. My order was luke warm and of very poor quality. Tonight's order will be my last from Pizza Hut, which is a shame since when it is hot it is delicious. They sure aren't makin' it GREAT it Fairbanks Alaska. They MAKE IT LATE!