Ecost.com Complaint - Hackeysack Hard Drives
CALIFORNIA -- This was a disaster. The order arrived today. When I opened it up - this is what I saw. No packing material to cushion the hard drives, except for a punctured plastic pillow. The static pouches were punctured and torn. I opened up one pouch to inspect the drive and PARTS FELL OUT. This is disgraceful. Little or no quality assurance to see that items are secured for shipment.
Customer support was as ineffective as the battered box in which the drives arrived. I was asked to test the drives out before returning them...... PARTS FELL OUT OF THE HARD DRIVE .... do you honestly think I would jeopardize my computer with visually defective hard drives? This advice is as effective as re-booting a computer to fix a burnt-out video card.
Then, I was instructed to contact the manufacturer because they don't handle returns. To add insult to this disgrace... the manufacturer's web site shut down the section that verifies the part numbers with the serial numbers.
I wouldn't be surprised if these drives were scavenged from PCs dropped on the side of the road. This is absolutely disgraceful. I will inform others to stay away from this site for the following reasons:
1. Inadequate packaging for shock-sensitive hardware
2. No quality assurance
3. Inadequately trained customer service
4. No dedication to customer satisfaction