Alltel Complaint - Blackberry Pearl Is Junk
SOUTH CAROLINA -- Christmas of 2009 I was given a Blackberry Pearl and in less that two weeks it broke. I went to the Alltel store that it was purchased from and they inform me that I need to drive 40 miles to get a loaner. After talking to the tech support they informed me that they would next day air me a replacement phone. Three days later the phone showed up. THIS IS A BUSINESS PHONE and it cost me at least $500.00 a day to not have it operational. Now with this replacement phone, it's only been two weeks and this phone is messing up. I went back to the Alltel store where the phone was bought and they inform me that Verizon has taken over my account. My bill still comes from Alltel and I've been paying them $200.00 a month for quite a while. I have been with Alltel as a customer for over 10 yrs. Service has gone to hell and I have every plan to change services when my contract is over.
The only way I see to rectify this mass confusion with my current service and phone troubles would be to upgrade my phone to a BLACKBERRY CURVE RED IN COLOR. I don't mind paying a minimal fee to complete this task.
Contact me with any or all options available at (989)313-0553, my cell number if its working when you make the attempt.