National Floors Direct Complaint - Do Not Use National Floors Direct
AVON, MASSACHUSETTS -- We purchase what the salesman said was "top carpet" in the industry. What we got was crappy carpet that was completely warn within 5 months of the installation (actually it was after just 3 months but the holidays were too crazy to fight with a carpet company) After countless calls for well over 2 months now and having to have their "independent" carpet inspector come out to inspect the crappy looking carpet - have have demanded that they come out and remove the carpet and I want a refund! I was told that they can't do that... why?? Well we just don't come out and remove carpeting because you don't like it.... am I missing something here??? They can have their carpet back - I want my money back - I most certainly did NOT get what I paid for! I never received a copy of the "inspection" report which ultimately stated that there was no mfg issues. The report stated that there was some debris around my beater brush of my Dyson vacuum cleaner - and that some additional professional cleaning could assist with some of the matting... THIS IS CRAZY now I don't clean my house that's why the carpet is crappy. I have a 2 yr old - anyone that has children know that you are constantly cleaning and vacuuming
Please do not use this company... I really wish I had seen some of the complaint postings BEFORE the creepy "used car salesman" came... Basically I just have to rip out and find a reputable dealer...
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