Peachtree Windows And Doors Complaint - Warranty Service Non Existent
JAMESTOWN, OHIO -- I am a building contractor in south central Ohio and have used Peachtree windows and doors exclusively for several years, even putting them in my own home. When customers started complaining about the doors I contacted the company I purchased them from and of course they contacted Peachtree.
The first customer waited so long for someone to actually come see the problem they gave up and had someone install another brand door.
The second customer spent an incredible amount of time back and forth with Peachtree, the supply company and alliance wholesale, the wholesaler in Ohio. It actually took over two years to get the doors replaced.
I am now having trouble with my patio doors and have sent several request for warranty service via "E" mail to Peachtree. The last message when you fill out the request form says; We have received your request and someone will contact you soon. I am not sure what soon means but my first request was sent almost a year ago.
When it rains the water runs down the glass into the bottom frame of the door and comes out on the inside soaking the carpet, deteriorating the subfloor and soaking the drywall ceiling in the basement. This is the same problem my two customers mentioned above had.
This summer, if Peachtree has not responded to my complaint, I will replace this door with another brand and I will set the existing door in my front yard with a very large sign saying something like "this very expensive Peachtree door had to be replaced after only a few years do the failure of my lifetime warranty". I am a respected business owner in this area and live on a very busy road. It will get some attention.