Herb Connolly Acura Complaint - Stay Away From Herb Connolly Acura, Massachusetts Dealership

Review by Phyll42 on 2009-02-28
FRAMINGHAM, MASSACHUSETTS -- I purchased a 2005 Toyota Corolla from this dealership in 2007. Carfax report did not reveal that car had been in an accident. Another dealership pointed out that bodywork had been done on the car. Transmission fluid was dirty and the car also had a bent tie rod. All this was discovered when I took car to another dealership about a month after purchase. Financing was not as agreed and length of contract was 13 months longer than I agreed. I have been asking for copies of paperwork since 8/14/08 and all I ever got was a copy of application for extended warranty.

I finally switched to dealing with them ([the] president and now have 19 emails). Although he agreed to send paperwork, he has not sent it because I am not civil. He asked for confidential information in order for me to get the paperwork and refused to send it.

Do not go near any Herb Connolly dealership. They have the lowest rating from the Better Business Bureau for Failure to Respond to Customer Complaints.

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