Budget Rent-A-Car Complaint - American Express Rewards Program
LAS VEGAS, NEVADA -- I reserved a car with Budget Rental and was informed of price and availability policy. When I told the person on the reservation line that I intended to cash in American Express Points for a cash discount off a one week car rental I was told to call back with the promotion code from American Express. I proceded to cash in 20,000 points for $200 off a one week rental with Budget. The American Express Points are non refundable. When I called Budget back to give them the promotion code they told me that the rewards certificate was not good at the Las Vegas Airport location. I have also found out a friend of mine is in the same position. Budget is not discolsing that the discounts do not apply at that location until after the non refundable discount certificate has been obtained. I can not believe American Express lets this continue!