Pep Boys Complaint - Pepboys Is Horrible!
SUNNYVALE, CALIFORNIA -- I had a very slow leak in my Driver's side rear tire for a week or so. So, I took my car to our local Pepboys on 2/21 to have them check it out. When we arrived first thing in the morning, they were already SWAMPED. We waited for 3 hours and they never got to our car. They told us to come back later and see if things died down. We came went back later and waited another 2 hours. Now they tell us to make an appointment for the following day. They also told us to fill our our paperwork now and that would save time the following morning. So, we did as they asked and came back the next morning for our 9am appointment. They made us wait in line till 9:30 (no preference for people with appointments). When we checked in they said we were late and now there would be people in front of us?!!? They also could not find our paperwork we filled out the prior day. So, we started all over. 2 hours later they still had not even looked at the car. After 3 hours they told us they could not get the nail out of the tire. We were super frustrated with the delay and said just give us the car and we'll take it else where. Then all of a sudden they got the nail and said it was all fixed. They charged us $27.00 after all that! By that night my tire was completely flat. I took my car to America's Tire Company and the told us that Pepboys damaged my tire with the plug and now I would need a new tire. So, something that initially would have been free anywhere else, turned into a $560 cost & 2 new tires later.
Pepboys wasted out weekend and money, our first and last time we'll ever use them!