LA Fitness Complaint - Personal Trainer Contract Cancellation
PITTSBURGH, PENNSYLVANIA -- When I joined LA Fitness I was told numerous lies. They said the pool would be open the same time as the facility. Not! It is closed from 2 to 4PM and after 9PM daily. Add to that the fact that the whirlpool is closed Fridays all morning until 2PM. I signed up for a personal trainer and got a good trainer but at the time I signed up I was told that if I decided to cancel there would be a small fee. I was out of work for a few months so can't afford to continue with the personal trainer. When I tried to cancel they said they will bill me $846 for canceling. Small fee? I don't think so. That is a lot of money to me. They say I should not have believed what I was told by their sales person but should have read the fine print. Where I grew up a persons word meant something but apparently not their word. The next insult was that they hired a man to clean the ladies locker room in the evening so we were told he would be in there from 8:30 to 9PM each night. How about we get a woman to clean the men's locker room? I expected my membership to include everything they said it would be and I have been greatly disappointed along with the fact that I am out a lot of money when I am trying to make ends meet.
They are being paid $846 for offering absolutely nothing and the monthly membership promises aren't even being met. I can put up with a few inconveniences but come on. This is a bit much. They're getting rich by lying to people and ripping them off. It's not right.