Meijer, Inc. Complaint - Meijer Customers Beware!
BLOOMINGDALE, ILLINOIS -- I had the most horrible shopping experience using the self-scan lane at Meijer in Bloomingdale, IL. I will never shop at this store again.
After scanning my items, the screen told me to go and present my check to the cashier. The only problem was that there was no cashier to be found. I waited for 15 minutes before one finally noticed me, but by then, another customer had come to my check out lane and began scanning her items. She clicked finished, used her credit card and paid not just for her groceries but ours as well.
It took another 45 minutes to get the Store Manager, and another 15 minutes to clear the error.
The staff is rude, untrained and doing everyone else's job except their own.
I really felt that "sorry" was not enough. The store did not offer me any kind of compensation or any money off for the inconvenience to both myself and the other person involved. If the cashier had been at her station, doing her job, this could have all be avoided.
Meijer's customer service really stinks and their self-scan system is totally dysfunctional and useless.
Customer's beware! Shop elsewhere!