Pep Boys Complaint - 3 Hours And An Overnight Wait At Pep Boys For An Oil Change? C'mon...
BEAR, DELAWARE -- So it was time for yet another oil change on the 2008 Honda and I took it down the road to Pep Boys as they are the most convenient local place for me to have it serviced. I like their prices and have been mostly pleased in the past (I've been going there for the past year and getting my car serviced about every 6 weeks due to the high amount of driving I do for work) with their service. Over the past 4 months however service has swiftly fallen. I have not been able to get my oil changed in less than 2 hours since October and my most recent visit has been especially frustrating. I dropped my car off at 5:08 PM and was told by the clerk that the car would be ready no later than 7:30 and I would receive a phone call as soon as it was finished. I left and went grocery shopping with my fiance. We finished shopping, returned home, cooked dinner, ate, and cleaned up the kitchen. By this time, it was nearly 8:00 PM. We then drove back to Pep boys to check on the car. I arrived at Pep boys at 3 minutes to 8. The doors were already locked and the store closing.
I could see 6 associates inside the store mulling about. I called the store and let the phone ring until 10 minutes after 8. I am wondering how it could possibly take that long to change the oil in my car. I can do it myself in 30 minutes when I am back home, and yet it requires a "trained professional" over 3 hours to get it done? I plan on picking up my car in the morning after they finish the oil change, speaking with the manager about my disapproval of their "professionalism" and never returning to this or any other Pep Boys for any kind of service or part in the future. Way to go Pep Boys! You've not only lost my business, but my fiance's and both of our families; not to mention anyone I meet looking for parts or service will be referred elsewhere.
Good luck remaining in business with that kind of professionalism.