Buca Di Beppo - Oakridge, San Jose, CA Complaint - Bad service at Buca
SAN JOSE, CALIFORNIA -- After many years going to the restaurant, you encounter a very bad service at Buca di Beppo-Oakridge, San Jose, CA on Feb 28, 2009. As we have a tight schedule, we called the restaurant 10 minutes before we reach the place, we were informed by the manager that there is no waiting. When we get to the restaurant 10 minutes before 1 pm, the place is practically empty with 3 tables filled. We were told that there is a 10 minutes wait. After 20 minutes, the hostess Lindsey informs us that our table is being set up. 5 minutes later, the hostess invites the guests that come after us to sit on the table that just got set up which should be our table. 5 minutes later, we got seated at the table that has been set since we got there, 30 minutes earlier. We asked to speak to the manager. I believe his name is Eddie. He came to speak to us. He was defensive on the hostess behavior. He then assured us that we will have good service and took our drink order. 10 minutes later, no drink came.
I reminded the waiter who finally showed up 5 minutest later. He came with the wrong drink and informed us that the food will come in 10 minutes (we pre-ordered the food when we wait for the table). 15 minutes later, the food came cold, not hot. Since we need to leave, we did not want to change the food. The manager we spoke to never came back. As you can see, although the manager promised us "good service", we got nothing but bad service. This is not acceptable as a manager should be a good example to his staff. We have been to this restaurant since it is first opened and always love the service there.
With the way we got treated today, we won't come back!!! By the way, we also notice the meal portion is much smaller than normal...
The website of the restaurant is www.bucadibeppo.com