Pep Boys Complaint - Shop Supplies Charge?
DEDHAM, MASSACHUSETTS -- So I just had my vehicle repaired by Pep Boys out here in MA. They put on a muffler (per my request, the old one was rotted through in several spots) and also changed the oil per my request and repaired a transmission leak from previous work they had done, but was out of warranty ( I waited almost two years to say something).
I didn't have any problems with the work that was done. I used to be the service manager there, so I had their best technician work on the vehicle, the pricing is where the problem is. They charged me $20 to look at the car, but really they were only looking at the muffler. So I basically paid $20 for them to walk back three feet while the car was already in the air and for them to tell me I needed a muffler after I already told them. After this "vehicle inspection", I didn't even receive a copy of the mechanic's checklist that they fill out, even though there are two copies and one is supposed to go to the customer.
The best part, however, is the shop supplies charge. Almost $30 for what amounts to 3 sheets of paper and a floor mat that was probably never even put in my car. My washer fluid was full, but even if they filled that up, they charge less than 2 bucks for a full bottle.
Beware of the Boys! They will try to nickel and dime you to make to their sales goals!