JetBlue Informative - Why Bags Are Missing
NYC, NEW YORK -- I worked at jet blue JFK for two years and I can tell you that I won't even travel on the airline myself unless I can carry on my bags. The public view of the company doesn't not reflect the reality
The Pilots are highly professional and the mechanics sure know what the heck they are doing. But as far as baggage and customer service is concerned, there is much to be desired.
Bags get lost on connecting flights for several reasons and I will list them here for you
On connecting flights The bags are removed from the aircraft. In theory transfer bags should be loaded separately from destination(JFK) bags, but that isn't the case about 20% of the time.
So what what happens, the bags are loaded with JFK bags and next thing you know they're on the carousel for JFK instead of being staged for the connecting flight.
If the plane is running late you can pretty much kiss your bag goodbye. It will be left at the ramp in which the plane arrived until a supervisor or some one who gives a hoot observes the bags out of place and notifies a manager.
Another thing that is important to note, a lot of the employees don't really care about your bags (not all I have observed many highly professional baggage handlers who are keen on making sure bags are not left on the ground).
If the bag is properly handled, then it it sent to a staging area where transfer bags are supposed to be picked up for the flight, but again the concept is great on paper but you gotta have people who care about their job.
So what happens here, about 30 minutes before a flight is to leave someone has to come over and ask for bags for their flight. If they don't the transfer agent has to contact the lead for the flight to pickup the bags. If communication breaks down the guess what the bags are still on the ground about 2 minutes before the flight leaves then what happens. The manager states to get the flight out without the transfer bags. And badabing the bags don't make the flight
What you do have is a don't care attitude among the employees because they know their supervisors never have their back in any matter.
I worked the transfer area and when I was there we had improved the departments performance over 95% (mind you rain, snow sleet did not matter this was a 100% outdoor operation) however because Jet Blue is known for not taking care of the ramp staff (a bit racists maybe). A lot of staff just don't care about your bags period.
I can only talk about my shift which was PM and nights, I can't say much about day shift but o those days that I did work on day shift, I have observed guys sleeping in the baggage cart on top of the bags that had to make a flight. I have seen bags that were on a belt loader that needed to go to another gate.
But when a person tries to do the right thing he/she gets shot down.
Now they have a new terminal and hopefully things are better but we will see with time.
Oh well happy jetting.