AT&T Cable Services Complaint - AT&T Uverse... Stay Away!
AT&T UVERSE IS AWFUL! After a long and satisfying relationship with Dish Network I bought into all the slick paper advertising with AT&T UVERSE. After a year and a half I'd have to say this has been the WORST experience I have ever had as a consumer. Their equipment is cheap crap that is constantly breaking down. Their so-called "customer service" is also a joke. When you call in you spend a ridiculous amount of time in their automated system (IRS is actually much better!) ...entering data that they immediately ask you for AGAIN when you FINALLY get a real person...that is assuming you actually get the RIGHT person. (Once when I complained about the way they were burning up my peak-minutes on my cell phone they actually tried to sell me AT&T wireless! What a joke!) And then you don't get straight answers when you do get a live person. (Which often their tech support sounds very foreign...out-sourcing American jobs maybe?)
There was on instance where I called to cancel the service in the guest room (gave them the receiver number and all) and they nuked ALL my boxes but the main one...then even though it was their mistake, they made me wait two weeks for a repair technician to come out and get them back up and running. (For some reason they could deactivate these boxes from their headquarters...but had to be onsite to turn them back on. TWICE (during the MANY times) I have taken off work to let their repair technicians in (after a delayed wait of days for an appointment)...nobody showed, called or anything!
Even though they screwed up (again) they put you back in the hopper to wait for repair AGAIN..in hopes that maybe when you take off work to meet them again they might actual show up. GOOD LUCK! I'm going back to Dish Network...and have actually found their prices are lower and their service is MUCH more reliable.
If I had to use one work to describe doing business with AT&T Uverse...HIDEOUS! DON'T BUY INTO THEIR SLICK PAPER ADVERTISING!!!