Emirates Airline Complaint - Bureaucracy
NEW YORK -- We purchased returned tickets from Emirates Airline to travel from Philadelphia to New Delhi, India on Jan 14 Dec. 2006. From Philadelphia to JFK was a connecting flight by Delta. We left home 3 pm and arrived at Phila Airport and checked in around 5.30 pm for 7.54 flight to JFK. We were told, flight will be delayed for about an hour but we will be at JFK on time. Around 8.00 PM Delta informed all passengers that due to mechanical failure, the flight is cancelled. Delta put us in taxis around 8.30 in order to catch Emirates flight. Delta paid for the taxis.
Taxi driver drove very fast and arrived at the check in counter at 10.30 PM for 11.15 pm Emirates flight. All passengers in front of us were checked in. But Emirates refused to check us in and were very rude and did not provide any assistance and pretended that it was Delta's problem. Emirates manager came stated that he can not delay the plane.
We could not find any Delta's staff member at this late of night. Someone advised us not to go out of the airport because he was robbed outside.
We (my wife has disability)had to spend the whole night sitting on steel benches in cold without any food. Next morning we were checked in Emirates flight to be departed around 10.30 am.
We contacted the Emirates personnel and showed him the ticket. He said Emirates should have taken care of you last night as it was emirates ticket not Delta. But in Dubai, Emirates will put you in the hotel.
After our arrival in Dubai, again Emirates staff refused to provide us the accommodation but after lots of arguments, finally we were given the hotel room. This flight was late by an hour. On our return journey, my wife requested for a glass of water for her medicine. Hostess told her to get water herself as they are short of staff. This was the only request we made during the whole trip. During our fifty or so years travel, we never encountered this type of ridiculous behavior. We decided not to travel anymore with Emirates or in fact any foreign airlines.
From USA to Dubai, airlines have to abide with USA regulations that is bigger seats and cleanliness but onward connection, plane are filthy with much smaller seats as given to prisoners. We are wondering when our Congressmen will wake up to look for Americans interest.