Complaint - Hosed by TVDVDMania - Purchased poor quality DVD

Review by James S on 2009-03-01
We ordered (2) sets of “Judging Amy” for $133.00 December 30, 2008. On January 17, 2009 we received the first set that was shipped from Qingdao Sheng He Sales Department of Qingdao, China. We were extremely disappointed. There was damage to both plastic boxes that contained CD low quality sleeves with each CD labeled with a number by hand. The video quality was totally unacceptable. In the first episode, there were 3 major pauses, countless scrabbled video segments all before the credits were finished. We didn’t bother to open the 2nd set received days later.

Their return policy stated:
“Our returns policy is simple. You can return your purchase within 30 days of receipt for any reason whatsoever for a full refund of the value of the product, shipping fee's are not refundable.”

They pledged 100% Customer Satisfaction is guaranteed:
“We guarantee all our DVD's to be of the highest quality and your satisfaction is our priority. Rest assured that when doing business with us you will always receive quick, professional and courteous service. Your happiness and satisfaction is our #1 Priority.”

They promised refunds:
“If a customer is not 100% satisfied with their order, they may contact us within 15 days of receiving it for a full refund. NOTE: Shipping Charges will NOT be refunded.”


Since there is no phone number, our only option was to send email, which we did on January 17th, 20th, 24th, 30th, and February 6th, 10th, 17th. The only response we had was January 30th asking us to check our DVD player. No instructions for returning or for refund. We’ve been hosed.
Comments:4 Replies - Latest reply on 2009-03-02
Posted by Soaring Consumer on 2009-03-01:
Dispute the charge with your credit card company.
Posted by Anonymous on 2009-03-01:
DVDs shipped from China that are bad quality - shocking. You have certainly been 'hosed.' When ordering online always always find out where the company is located; generally, when the company is located overseas, you have little recourse when the product is not as advertised.
Posted by James S on 2009-03-02:
Posted by James S on 2009-03-02:
We call it... lesson learned.

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