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Your Man Tours Complaint - Hotels From Hell
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PENNSYLVANIA -- My husband and I took the 14 day YMT Hawaii 4-island tour in February. All went well in Oahu. Our second island was Kauai. The hotel was nice, but the beach not good for swimming. We found at this point that if you didn't take a tour, you were isolated and had little to do.
Our third island was Maui. We stayed at the Maui Seaside. My first impression was - what a dump. The hotel was dated - probably built in the 50's or 60's, and no renovation since. The pool was visibly dirty. The room was musty and dirty, with hair in the tub. Others on the tour had similar complaints. One couple even had a swarm of bug on the bathroom counter. I complained to the tour director who said, "there was nothing he could do". He suggested I call their consumer affairs dept. I called and initially was told I needed to put it in writing. When I pressed the issue she said she would have someone call me back that day. Needless to say, I never received a call back that day or any day. I did call YMT back and left several voice mails, that they also did not respond to.
Our next island was Hawaii. We stayed at Hilo Seaside - the hotel from hell. Couldn't believe it, but it was worse than Maui Seaside. We had a tiny, tiny room. Extremely musty and dark. From the inside you could see light all around the door to the outside. The 50's style luver windows, allowed direct view into our 1st floor room. I found a dirty, used towel on the back of the bathroom door. The tiny shower had a dirt ring around the bottom. Found out that was because it wouldn't drain and filled to this level when you showered. We had an electrical short in our digital clock. Another guest told me her hair dryer caused their electric to go off completely. We ask for a coffee pot, which we cleaned and ran water thru for an extended period of time. Black specks still were visible in the clear water. Talk about dirty. This hotel also was in the middle of no where. YMT provided pictures of the hotels. This hotel in no way resembled that picture. We found this stop a waste of time, as did most of the guests. Going straight to Kona would have been a better idea.
Our last stop was Kona Seaside. Please note all of the last three hotels had the same owner. Doest that tell you anything. Although Kona Seaside was cleaner, larger, maybe newer. This was a big improvement to us. The area was lovely, but we would have appreciated more information from our tour guide. We found out about transportation, places to eat etc. from other guests. How hard would it be for YMT to provide written information and a map.
I would never recommend a YMT tour, or will we ever use their services again. Please think twice before you do. I will send a copy of this review to YMT, which they will probably ignore also.
Our third island was Maui. We stayed at the Maui Seaside. My first impression was - what a dump. The hotel was dated - probably built in the 50's or 60's, and no renovation since. The pool was visibly dirty. The room was musty and dirty, with hair in the tub. Others on the tour had similar complaints. One couple even had a swarm of bug on the bathroom counter. I complained to the tour director who said, "there was nothing he could do". He suggested I call their consumer affairs dept. I called and initially was told I needed to put it in writing. When I pressed the issue she said she would have someone call me back that day. Needless to say, I never received a call back that day or any day. I did call YMT back and left several voice mails, that they also did not respond to.
Our next island was Hawaii. We stayed at Hilo Seaside - the hotel from hell. Couldn't believe it, but it was worse than Maui Seaside. We had a tiny, tiny room. Extremely musty and dark. From the inside you could see light all around the door to the outside. The 50's style luver windows, allowed direct view into our 1st floor room. I found a dirty, used towel on the back of the bathroom door. The tiny shower had a dirt ring around the bottom. Found out that was because it wouldn't drain and filled to this level when you showered. We had an electrical short in our digital clock. Another guest told me her hair dryer caused their electric to go off completely. We ask for a coffee pot, which we cleaned and ran water thru for an extended period of time. Black specks still were visible in the clear water. Talk about dirty. This hotel also was in the middle of no where. YMT provided pictures of the hotels. This hotel in no way resembled that picture. We found this stop a waste of time, as did most of the guests. Going straight to Kona would have been a better idea.
Our last stop was Kona Seaside. Please note all of the last three hotels had the same owner. Doest that tell you anything. Although Kona Seaside was cleaner, larger, maybe newer. This was a big improvement to us. The area was lovely, but we would have appreciated more information from our tour guide. We found out about transportation, places to eat etc. from other guests. How hard would it be for YMT to provide written information and a map.
I would never recommend a YMT tour, or will we ever use their services again. Please think twice before you do. I will send a copy of this review to YMT, which they will probably ignore also.
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