Pep Boys Complaint - Incompetent Company and Employees
FT LAUDERDALE, FLORIDA -- This letter was sent to Corporate without response:
February 8, 2009
To Whom It May Concern:
On January 30, 2009, I brought my 2000 Chevrolet Blazer into your Pompano Beach location to have my vehicle inspected. I advised the shop manager that I did not have any heat in my vehicle.
After 2 hours of diagnosing, it was advised that my thermostat needed to be replaced. I was then quoted to replace that item with some additional services which I declined because I thought it was priced too high.
2 days later, I had replaced this item myself (due to the simplicity of this task) and then proceeded my trip to Connecticut (of which I advised the shop manager – this was the reason I originally brought it in).
I was traveling through Georgia when it began to get chilly and I turned on the heat – but alas, I did not feel any heat even having it turned up hot to the maximum. I turned it off and continued my trip so I can at least make it South Carolina, but could no longer continue the trip due to diminishing weather temperatures.
I pulled off of I-95 to an establishment called Carolina Cars located in Florence, SC and the mechanic, [snip], diagnosed the problem – my heater core needed to be replaced.
If I had known this prior to traveling, I would have had it replaced at that time, but your mechanic, [snip], diagnosed my problem as the thermostat.
I paid a total of $80.09 for a 2-hour diagnosis that wasn’t even CLOSE to what the actual problem was. If I had just replaced the thermostat (which I did) and just kept traveling, I could have destroyed my engine.
Adding to this issue, I brought my same vehicle in to have my oil changed on January 5, 2009 which was fine, but while that was occurring, I bought 2 wiper blades in your store and had asked [snip] to have the mechanic put them on for me while he was doing the oil change.
I got back to work and noticed that the wiper blades were not replaced – I then had to take time from work again and have them put them on. Later on in that week, I noticed that there was a shop rag tucked under my hood very close to the motor (I was checking my windshield washer fluid at the time). Could you imagine what would have happened if that rag flew into my motor?!
So let’s recap the events – The oil change involved me returning to your shop to have new wiper blades replaced and if I didn’t look under the hood of my truck, I would have never noticed the shop rag near the motor that your mechanic neglected to remove before he closed the hood.
Secondly, I paid for 2 hours of diagnosing a “no-heat” issue for my truck which was a thermostat replacement only to find out in South Carolina that it was my heater core. If this had not been replaced, my vehicle motor would have eventually been destroyed based up the fact I was traveling 1,400 miles.
This is UNACCEPTABLE under any terms of your establishment! The incompetency of your mechanics could cost customers thousands of dollars in repairs due to incorrectly diagnosing critical issues such as mine.
Here is what I proposing…
The cost to replace the heater core was $568.29 (find copy of invoice attached). I am seeking restitution along with $500 for my grief, aggravation, YOUR incompetency and frustration that I was counting on your company to provide me an accurate diagnosis which was never delivered – this is almost comparable to a Doctor who diagnosed his patient incorrectly and the patient suffered for it – this is called a lawsuit.
This is not a direct threat in any way or fashion, but merely a way for me to inform you that you are held responsible for your employees actions. So the total settlement I am seeking is $1,068.29.
If you choose to decline, I will seek legal council advise, advise the Better Business Bureau, Consumer Affairs and possible media/newspaper publications. There will be no exchange of phone calls. All correspondence will be letter sent as legal documentation.