Cavalier Telephone Complaint - Mother Of Them All - Cavalier Telephone & Internet
I liked Cavalier, until I moved. I moved from an apartment to a house sharing situation. I wanted to keep my phone and internet service. I called Cavalier in November to make the request. Told them I was moving on Dec 13, so would like to keep the phone hooked up through Dec 11, and turned on in new place on Dec 12. Was told since it was a separate line with a different company someone would need to be there to be sure it got hooked to correct room. Got home from work on Dec 5, phone dead, internet still working. Called tech, was told they already started moving the service, you moving. I replied it's not supposed to be done for another week. Tech said he could not promise, but would see if he could get service back. Came home next day no phone. Called the company on Monday, got nowhere and thought ok I will accept it. Called back on Dec 11 to make sure they were going to go there next day as I had arranged for someone to be there. Was told it had already been done. I said not possible, no one was there to let them in. She put me on hold, came back and said 1907 xxxxx. No I replied, 1908. I said tell you what I'm just going to cancel. I could not believe what she said next "cancel the move? I said no, cancel Cavalier service, I'm done.
Gets even better, a month later I get a bill for $85 for the billing period of Dec 6-Jan 7. Called again, was told the could adjust it down to $50 for what I asked. The man said it was the best he could do. I wrote them a letter, but they still sent me a bill for $50. Have file a complaint with BBB & Consumer protection.