Alienware Complaint - Alienware Sucks
CHEYENNE, WYOMING -- Last Oct purchased a 3000 dollar system from them. waited over a month to receive the system. When I finally received it I was so excited took it out of the box set it up and received 15 error messages having to do with the video card. called them that night. spent 3 hours on the phone with them trying to get it to work . we found out the XP disks they sent me were corrupt. so had to put in an RMA number for new XP disks. Finally got them two weeks later. put them in and somehow they corrupted my whole system. got it to load fine and dandy then the next morning went to start putting my games on it and both my disk drives were messed up . ( They had worked the first night ) called them again telling them I was done and wanted a full refund. They told me they needed to make every effort possible to fix it. and if they couldn't a full refund would be issued. so I got another RMA number and sent my system off to them. A month later received it back. worked fine for a few months. Then just recently went to start up the system and windows would not load. so I did a reinstall of windows. Worked for a day then had the same problem. so I called them wanting a full refund the guy told me it was passed their 30 day refund date. I told them that the last guy I talked to said they would make every effort possible to fix it and if they couldn't a refund would be issued.
Well they tried and did not succeed. the guy in fact hung up on me. so I called tech support they obviously couldn't fix it over the phone. So now I have to send it back again. I have had it less than a year and had to send it back 2 times. and couldn't even use it the first month. Talk about a crappy company.