Access America Rip Off Complaint - Access America Travel Insurance Rip Off
RICHMOND, VIRGINIA -- DO NOT BUY TRAVEL INSURANCE THROUGH ACCESS AMERICA
It have been always suggested that I purchase travel insurance and I have used Travel Insurance for the last twenty years. I have not ever exercised or used the insurance purchased and all my trips went well.
My Money was gladly taken.
Recently I purchased a Plan from Access America Travel for a Vacation trip I planned. Well This Time I became very Sick and had to cancel Vacation. I saw a doctor immediately and was urged not to travel.
So - I called Access America Travel and planned to utilize my purchased Insurance.
It has been ALMOST 4 MONTHS and I have not been paid as of yet.
I get letters spaced out a month apart asking me for various Documents.
I also get repeated calls requesting the same and have always followed up with specialist asking if there is anything else I can supply. NO ALL LOOKS GREAT !!! The Specialist replies.
I always have the documents and Fax them immediately.
Documents are lost or not received by Access America Travel. (So I am told).
Then After I send again and confirm that they have received document they requested. I am then told it may be two weeks before my claim document can be reviewed.
Each time the Specialist tells me all is in order and they don’t require any more.
Well today another letter (is it a check? – not a request for more information)
I am now asked for proof of Deposit on my bank statement in U. S dollars. They also Indicated that the notice is the second request. (NOT) First one for me.
This is the First time they asked for the Deposit, Last time that set me back a month they wanted to know how much U. S dollars was refunded when I cancelled the trip. In which I provided a bank Statement. Again I asked the operator can I provide anything else? NO ALL LOOKS IN ORDER!!!! The Specialist replies.
Two months ago when they asked me to provide a physicians statement in which I had already faxed the specialist slipped at the end of our phone conversation (I asked is their anything else?) and she said Oh yes we would like a bank statement of refund.
That probably saved me a month.
THIS IS A BUNCH OF CRAP – I’M NOT STUPID AND I CAN SEE THEIR GAME.
I look at the years of travel and purchases and figure I have paid as much as $5000.00 Now I want $1000.00 back. That I am within all LAW guidelines set by Access America Travel. (BUT AM LIVING IN HELL)
Is travel Insurance such a good Idea? NOT WITH ACCESS AMERICA TRAVEL
Don’t use this company – I will spend the rest of my life and every spare moment now to ruin this company. I am blogging / chatting / posting – this company as crooks.
Before I buy/sell/ do anything now days I Google the name first. Wish I did before I trusted this company.
Corrales New Mexico