First American Home Buyer Protection Complaint - Poor Services
First American was great until the last 2 years. I have had 3 different run in myself and one for my mother.
On my mom case they left a 68 year old women without air for 2 1/2 months in 115 degree weather. Yes that is right, they sent 3 different contractors, each one of the contractor said it was broke. The first guy came and left, after collecting the $ 55.00 dollars, saying its broke. Never to be seen again. The next two wrote up estimates for a new a/c unit and said they forwarded it to First American. I felt that First American did not like being told they needed to honor the claim, so they kept sending out people, to delay the claim. They were called daily, each time by me. I was told they had no paperwork, that the tech had not made any comments, I had the paperwork it was plain as day. Unit is no longer functioning, recommend replacement. I contacted, both companies that came out and was told, they had forwarded it to the company yet the company did not have it. They forwarded it to my office and I sent it a total of 5 times myself. They did not pay for the unit my mother did out of pocket. They told us after more than a dozen calls : There is no ac units in Las Vegas therefore we have none to install. They failed on her behalf.
On the 3 times I had a run in saying that there is nothing wrong with the ac unit even though the coldest it ever got was 96 degrees. Out side it was 114, and there was nothing wrong. We paid the $55.00 just to be told there was nothing wrong! The next company sent on the same problem actually spent more than 17 minutes on the roof and said the fan motor was going out and seizing up. He changed it we were fine.
Hot water heater issue they put in the last one, it is flushed once a year. We told them the heating element was going out. There tech said we had the hot water heater turned down too much. Two weeks later we had no hot water, and they sent someone else, who said that we must turn it up until he looked at the setting and said we burned it out by having it too high.
Now is this anyway to treat customers? They really could careless, it please hold, please hold.. One time the call center thought she had placed me on hold to ask her manager a question for service, and she did not. I heard about her weekend with her boyfriend for 3 to 4 minutes. When she came back to me she said, her manager was not available and I continue holding (now more than 30 minutes) or they could call back.. Don't let them call you back they will not.