Netflix Complaint - Netflix Skips Over New Movies In Your Queue
EVERETT, WASHINGTON -- Up until now I have been happy with Netflix.
I can mail a DVD back to them and get a new one two days later, like clockwork.
I also like streaming movies via TV and XBox.
However, the DVD I get from them is never a new release!
The queue says "long wait" and "very long wait" for all new releases, but that is no excuse.
They need to buy more DVD's if they know there's going to be a long wait.
This is crazy. I've had 5 new releases in the top 5 of my queue for over 6 weeks now. They have been in my queue for so long they are no longer new releases!
I called to complain and the guy basically said "Sorry, those are long waits. It just haappens with new releases, it is a high demand item." I said "How exactly does that help me?"
He had no reply. He then basically said "try Blockbuster"
So that's probably what I'm going to have to do, if I want to see any new releases in my area.
By the way, I get DVD's shipped via the Tacoma, Washington facility (that's what the guy on the phone said).
I don't know if it's better or worse in other parts of the country.
I am not happy with them any more. I'm running out of "old" DVD movies to watch. I've seen everything I want to see except new releases.
I've been "scraping the barrel" trying to find movies I haven't seen or with at least 3 stars.
When my queue gets shorter will I have to wait without getting any movies at all?
How long does a new release have to sit in your queue before you actually get to watch it? (more than 5 weeks so far)