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Dollar Rent A Car Systems, Inc. Complaint - Hidden Charge by Dollar Rent A Car - Car Rental Rate
Car Rental Rate - Complaint
MIAMI, FLORIDA -- My friend and I rented a car from Dollar at the travel agent rate of $17.95 per day for four days. When we returned the car, we were shocked to find that Dollar charged us $161.55 for four days or $40.39 a day or 225% of the original rate. There was $16 of CFC (whatever that is), $11.42 for Privilege Fee (I guess it is their privilege to take our money), $8.12 for fuel surcharge (as if paying for gas ourselves is not enough), and above all $39.96 for a second driver. We complaint on the spot and they said it was all in the contract we signed (about 2am when we picked up the car, they really expect everyone to read the contract before we get the key).
The representative that handed us the key never said anything about the extra charges. So take my advice, use Hertz.
The representative that handed us the key never said anything about the extra charges. So take my advice, use Hertz.
Comments:
Posted by trp2hevn on 2009-03-03:
I think CFC is Customer Facility Charge, and Privilege Fee is a recovery fee that the airport charges the car rental locations. As far as the fuel charge, did it spell out the word fuel or did it say FL surcharge (and FL meaning Florida)? Did your friend give his/her license so that they could be added as a driver? I don't think they waive additional driver fees for friends. Maybe a spouse, but I doubt for friends. You say you got a travel agent rate. It seems that your travel agent should have a least told you that the rate doesn't include taxes and fees. And YES you should read the contract before you sign it. That way if there is something you don't understand, then ask. I bet using Hertz would have yielded the same fees. By the way, I think Miami has some of the highest fees, regardless of what company you use.
Posted by Ponie on 2009-03-03:
'...they really expect everyone to read the contract...' Yes, so you'll know exactly what you're being charged for and (usually) how much.
Posted by Stew on 2009-03-03:
I always book my rental cars online. The places I've used (Alamo & Enterprise) have always included all those fees in the final price they quote. I've never been hit with anything extra upon return.
Sure, you should always read the contract, but really when you've been flying all day, the rental car people are trying rush you through, the lighting is bad in the garage and your reading glasses are tucked away somewhere in your suitcase I can certainly understand not going over the page and half rental agreement they toss you with a fine tooth comb. I'm not saying your shouldn't but I certainly understand.
Good review!
Sure, you should always read the contract, but really when you've been flying all day, the rental car people are trying rush you through, the lighting is bad in the garage and your reading glasses are tucked away somewhere in your suitcase I can certainly understand not going over the page and half rental agreement they toss you with a fine tooth comb. I'm not saying your shouldn't but I certainly understand.
Good review!
Posted by hundrednbeyond on 2009-03-04:
I think it is the responsibility of the car rental person to explain (at least mention) the charges that are added. The extra driver fee is what got me. Hertz does not charge extra driver fee for a spouse or a co-worker. What Dollar charged was significant and they should have told us that there is a fee. In fact, only one person wind up driving the car the whole time. We would have skipped the multi driver if we were told that it is another $10 a day. I felt it was blatant robbery on Dollar's part.
Posted by leopard on 2009-03-15:
Yes, they really do expect you to read the contract.
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