Quiznos Informative - Unbelievable Response To Negative Feedback By A Quiznos Store Owner
PHOENIX, ARIZONA -- I left negative feedback on a specific Quiznos store via the Quiznos web site. In my feedback I complained that when we asked if they were participating in the Quiznos "1 Million Sub Givaway" promotion we were told "Yes, but only if you purchase a drink and chips." The giveaway was a coupon you could print online for one free small sub without any restrictions other than it couldn't be combined with another offer. No other purchase requirement was specified or implied on the coupon. Since we hadn't eaten at Quiznos for a couple of years, all we wanted to do was try a couple of sandwiches. We wouldn't have got drinks & chips even if we were "paying customers." So we left that store and used the coupons at another nearby Quiznos who accepted them without question.
The next day I received a phone call from someone at Quiznos Corporate Offices who apologized profusely for the experience we had. She said that they've had problems with this owner and have been round and round with her about this promotion and she just doesn't get it. If the owner was a Quiznos corp. employee she would be fired. Unfortunately she is a franchise owner and there's not much they can do about it. The lady from Quiznos corp. was very nice and professional and I appreciated the response.
Then I received the following email from the store owner. It's quite long and unaltered but it speaks for itself . . .
---------- Forwarded message ----------
Subject: 1 MILLION SUB GIVAWAY
I am so glad that you are making me aware of my "bad business practices".. I am the owner of that Quiznos location and a few others in the Valley and have one of the most respectable reputations one could have as a business owner. So your perception is to say the least, off the mark. Mark.
So lets discuss this rip off and all of the other claims you through out because you were not able to walk into a place of business, spend NO money and walk out with some sort of free product. Gosh I'm so sorry you feel that I should not be able to set guidlines for MY business or charge what I want in MY business. So let me educate you a bit Mark... do you know what Franchise means? Well let me explain it to you. ALL Quiznos are owned and operated by individuals... that's right privately owned. So is Taco Bell McDonalds, Burger King etc..etc.. That is why Mark you can not apply the pricing of one location to another as they are all different.. Most pricing may be the same but there can and are differences..
If you bothered to read your coupon before running out tripping over yourself getting into the first Quiznos you found to rush in and get your free whatever you would have noticed that 1. you can not combine the coupon with any other discount..... The combo discount can not be combined with your coupon and your coupon clearly stated that.....let me explain what a combo is... Ahhh chips and a drink.. Okay so there is no false advertising there. 2. the coupon clearly states "at participating locations" upon entering my stores and ordering your food there is a beautiful sign in full color outlining the guidlines for using that coupon. Had you read the sign or your coupon and not been just blinded by the words free..... you would have seen that a small purchase of a drink and any side was required to redeem the coupon for the free sub.. You would still get the FREE sub Mark... yes free.... 1 million sub givaway... yes it would have been free.. But yes at that location as clearly defined on the signs AT THAT LOCATION that the guidlines were that you had to purchase a drink and side. The entire meal including tax ends up being around $2.79 For the meal..... Gosh maybe I should have a fish bowl there for donations that go toward those who can't swing the $2.79
NOW at that point you had a decision to make Mark.. You can buy a drink and chips or any other combination of sides (hence combo) and receive your free sub. Did I say Free... That seems to get your attention.... But it also seems to distract you too.... OR you can leave as you did and find another Quiznos who will just give you the sub for free (theres that word again) and have no purchase requirements. Many places are franchised and the pricing and purchase requirements change.. If you go to the airport the price for a prime rib will be more than if you were in say Flagstaff.. That is the way it works and as a business owner in Franchising is my right. Or are we in North Korea and I don't have any rights...... Hmmm maybe you should move there.
I could have turned Quiznos down all together and said no way I am not giving away anymore free food because I have already given away $3600 alone just in the first free weeks of February. I already have a zillion buy one get one free or free or $2.00 off currently in circulation.... I did not want to not participate so as the OWNER it was my decision to simply compromise and have folks buy a drink and chips.
It's plain and simple. I see thousands of customers a week at ALL of my locations and believe if I'm not mistaken am the largest franchisee in the state of Arizona.. I got that way Mark by having GOOD business practices, HONEST and by offering AMAZING customer service. Additionally I have been extremely active in the community by sponsoring high schools, churchs, colleges etc...
So before you accuse me of having bad business practices all based on "you could not receive a free sub" boo hooo hooo (do you play victim often??) and before you open your mouth accusing blah blah blah...it's all a rip off..... It's not fair.... this is a bad bad place.....you should read and understand your own coupon correctly...
So ya, I'm put off by your comments because the email that you believed was "INFORMING" corporate your ignorance had you not realizing I AM THE OWNER and your stupid comment came directly to me...
What the real issue is Mark is that you don't like the fact that I require folks (on this promo only I mind you) to make a small purchase.. Well that's fine and you are certainly entitled to your views but don't go around accusing me of ripping people off, of committing fraud and having bad business practices... I bet you were an only child becasue I can't imagine anyone making such a stink and making such blind allegations over a coupon..
Promotions that offer something for free with no strings attached brings out the lowest of life forms from all walks of life and has droves of the wrong sort of people flooding your stores all standing in line to get there free whatever and leave as fast as they come never to return and actually spend money again... I'm sorry but that's not the type of folks I want to attract. And that is what this ridiculous 1 Million Sub givaway has brought in.. Requiring folks to buy something filters out the RIFF RAFF and of all my locations the majority and I mean the majority of the poeple with those coupons have no issue with spending a couple bucks. Now I'm not saying that you are part of the RIFF RAFF but I am tired of the hand full of hard core cry babies that I have been dealing with over this ridiculous promotion and am offended by your unfounded comments/verbal attack towards me.
No response is necessary Mark as I have already afforded you way more time than you deserve by replying to your ridiculous remarks and claims.