Suntrust Auto Loans Complaint - Suntrust Auto Loan Department A Joke
TAMPA, FLORIDA -- I have had an auto loan with Suntrust, who I also bank with. I have to say my banking experience has been great but the auto loan has been a nightmare.
After a year of pristine payment history, we hit a rough spot and needed to make a payment arrangement. We were granted a pass on our next payment which would be applied to the end of our loan. We thought all was well until we started to get collection calls saying our payment was past due. We explained several times that we had an arrangement and jumped through hoop after hoop to ensure the payment arrangement was recorded and processed, each time being assured it was taken care of. This went on for three months which in the mean time we incurred late fees on this payment that was "late", and late fees on subsequent months because when we would pay the following month, they applied it to the previous month due to their records still showing us as behind.
It took months to get this all rectified and I am not so sure that it hasn't hurt my credit rating. It was a nightmare. We were lied to by representatives on the phone who said they were taking a payment by phone and didn't do anything, leaving us without a clue that no payment was made until we got collection calls. I've processed payments on line that don't go through despite the fact that they appear to, and I don't know it until the next month when I get a late fee and show that I owe two months.
I'm at a point where I'm ready to let the car go back in order not to have to deal with this company. They make it difficult to make payments and the representatives lie and deceive you just to get you off the phone. I would not recommend using Suntrust for any loan services!