HR Block Complaint - HR Block A Rip Off And Untrustworthy
NEW PORT RICHEY, FLORIDA -- Against my better judgment we decided to use HR Block to prepare our taxes this year, thinking they would be reliable and affordable. We had used an accountant in previous years who charged $175 and didn't seem to get us as much back as we could get.
We visited our local office in New Port Richey, FL where a very nice man sat down to process our paperwork. We are home owners and have a small home business, as well as my husband being a salaried employee. After about 30 minutes of inputing our information we were told we had a refund of $600 and that we would need to pay $400 to have this refund processed by HR Block.
After picking my jaw up off the floor, we paid the $29 consultation fee and agreed to "think on it" and decide if we were going to pay $400 to HR Block or go to our accountant. The man put our tax papers into a file folder and filed it away until we made our decision, ensuring we could come back at any time and get our papers.
We decided to go to the accountant after all, and went back to get our file a few days later. The man who prepared our taxes was not in and the man in the office said he knew nothing about it and would not help us. He would not take our name, he would not give us our papers and he said we could only deal with our tax preparer. This was not acceptable to me as they were illegally withholding our federal tax documents.
We called the corporate office from the parking lot. The woman at corporate was very helpful and called the store to speak with the manager and instruct him to give us our papers back. The manager responded by hanging up on her. It wasn't until we threatened to call the police to settle this subject that they finally agreed to get our file, but not without a seriously nasty attitude.
Being that it's tax season, buyer beware! HR Block is shady and unethical.