Alienware Complaint - Horrible Customer Service
This is by far the worst company to deal with when it comes to customer support. They are rude, non-understanding and outright crooks. I will never ever buy another product from them and you would do yourself a favor too by staying away from theses guys. Purchased a $4500 machine around Christmas 2006 at Christmas time 2006 the machine went dead - sent it back they said it was 2 days out of warranty. (I never got a notice the warranty had expired or to extend the warranty which they told me would be done when I purchased the product) Needless to say they wanted $325 to just look at the machine for shipping and handling. Then after several weeks they called to say the motherboard was shot and it would cost another $300 so a total of $ 625 after one year.
I wish I would have found this site before I purchased this computer cause I would have never done so! Next time DELL only!!!!