Preview Review

Next Review

Sears Kenmore Elite Appliances Consumer Reviews

Most Popular | Newest | More Options >
More filter options:
5 Month Lying to Me
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS PIEDRAS, PUERTO RICO -- I have been dealing with this company for 5 month now, Since August 3, 2022. Service is horrible. We have a 5 year warranty on our refrigerator, that was purchased a years ago and six month. Have been trying to get parts & service through their warranty program for over a 5 month. They don't tell you the truth. They say parts were shipped when they weren't, say that they're escalating your case & they don't, say they're scheduling service & they don't, that a supervisor will call you back and they don't. Today 4 January 2023 still without my refrigerator fix. It's a game to be played and you, the consumer, will lose. Our money for the agreement is wasted. Do not put anything on a Sears protection agreement. The cost is more expensive and you will not get the service

Replies
My Most Terrible Investment Was a $1899.99 Kenmore Refrigerator With a Master Guarantee Plan $755.99 on 5/28/2016 With Multiple Re
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HATILLO -- This is the worst experience ever, not only with the "Lemon” refrigerator Kenmore Model 10651773510 ($1889.99 + Master Guarantee Plan $755.99), but with the “used to be” excellent Sears Warranty Service. This refrigerator had been fixed six times in one year and a half! However, Sears computer system just has four times (they deleted one reparation service on December 2016 and the recent one on May 25, 2018), which is very convenient for them, since the protection agreement in order to replace the equipment needs four times (Against with PR customer affair laws).

NOWADAYS the refrigerator still doesn't work. This “supposed” to be the last service, so if the refrigerator didn't work, then Sears will take out this LEMON REFRIGERATOR from my house. I have to point out that the service is awful always, so I had to wait for the technician all day long (May/ 9/2018, among others) in my house and he never came (as already expected)! Then another technician came on May 23, he tried hard to fix the refrigerator. He installed two boards, but the motor and compressor didn't work.

He told me and wrote in the system that the REFRIGERATOR DOESN'T WORK ANYMORE, BECAUSE IT HAS INTERNAL NO REPARABLE MALFUNCTION. So, I call Sears warranty services and they told me that the refrigerator will be replaced with a new one, but as per their bureaucratic system the technician should call from my house to start the replacement process.

Then, they send another technician on May 25. The technician starts to check the refrigerator and I asked why (because he supposed to come in order to make a call, not to try to fix the refrigerator!). So, he told me that he needed to do so in order to call Sears. He did checked and told me that the refrigerator is “dead”. He made the call and after many unsuccessful attempts to repair the refrigerator, somebody at the phone told him to order a new part.

I felt in shock, I told him to call the Sears Protection in order to start the process of devolution, because he came tried to fix and anyways this was the 4th attempt and the warranty terms were accomplished. Because I was in almost a panic attack (have to say that I never said any bad word or do anything against the technician), the technician left my house with the refrigerator boards and motor and compressor areas exposed, all the screws in my kitchen floor and apparently he never closed the order in the system.

Then, I called Sears Protection Agreement again. One RUDE (as almost always!) Customer service assistant - answered (Jose **), and told me that I need to do the reparation in order to have a new refrigerator. Afterwards exchange for almost an hour I asked for his supervisor. I have to said that Jose ** closed the conversion by telling me almost that "I work for eight hours, so I received a salary, just to hear the people scream and suffer", so meaning mostly I DON'T CARE ABOUT YOUR PROBLEM”.

After that, Kenneth (Jose ** supervisor) took the call. He told me that because I have only three repair services in a one year, I have to fix the refrigerator and wait for another repair service. I explained Kenneth as well as at the anterior complaint the repair history of the LEMON [refer to Repair History Box. However, Kenneth told me that the visit on 05/02/2017 to 05/30/2017 (#**) didn't count in this “Sears new year”, because it was on 5/23/2017, he alleged that the year continuity was broken for two days.

Seriously! I told him that I had to wait for the horrible services up to two months and they are punished myself for two days, which is not true! The final outcome of this call is well known, NOTHING GOOD. Subsequent to, I received an email to inform that one technician will come on Thursday 5/31/2018. Though, my surprise today was that a new technician came to made the stac call, again (refer to Repair history box last bullet - 5/29/2018). The technician told me that Sears doesn't allow them to inform the true: This is LEMON REFRIGERATOR, with multiple recalls and I added that the "trash" that I have in my house is one of the worst!

REPAIR HISTORY. 12/09/2016/ to 12/16/2016==~deleted from the system on purpose~ Ice Maker repair. 05/02/2017 to 05/30/2017 ** Ice Maker replacement. 07/07/2017 to 07/18/2017 ** Ice Marker repair. 11/04/2017 to 12/30/2017 ** Inverter Box installation. 03/21/2018 to 05/23/2018 ** Main Control Board and Power Supply Module installation. Refrigerator no reparable!

3/28/2018 Alternate Technician (from a Recognized Company-“Reparaciones 24 Hrs”) indicated that this Refrigerator is indeed a Lemon one, with multiple recalls in the system and that the “adjustment” made to the icemaker on 07/07/2017 is not true, since the icemaker can't be adjust, but repair or replace. 3/29/2018 Sears Technician visit two parts ordered. 05/23/2018 See #5. 5/25/2018 another technician came and order a new part (unknown). The visit doesn't appear in the system, which is very convenient for them!

5/28/2018 Call received from SPA to informed that one technician will come with a new part to fix the refrigerator, because I didn't expect on a Holiday and same day call and service, I cancelled the service. 5/29/2018 another technician came, but without any part! He told me that he didn't know about any part (HOW COMPETENT they ARE!!!) He told me that he came to make a call (as the other technician). Hence, I let him to check my LEMON again. He call “stac” and after almost an hour checking the LEMON, they decided that the refrigerator just need the Main Control Board, Motor Condenser, Motor Evaporator and the Inverter Box.

To summarize my most terrible investment was a $1899.99 Kenmore Refrigerator with a Master Guarantee Plan $755.99 on 5/28/2016 with multiple repairs, long waiting time for bad/irresponsible service, four replacement parts already and they want to add four more parts. So, now we are talking about my LEMON FRANKENSTEIN REFRIGERATOR. I started then to call my lawyer and DACO (Departamento de Asuntos al Consumidor - in Spanish - “Customer Assistant Department”), as well.

After posted this review (Google maps) I received a call from an automated system to inform that they will give a $1600.00 credit. I want my money back, including the MAP policy! I don't want to deal with Sears and its fraudulent Protection Plan, anymore! The case against Sears will continue…

Replies
Kenmore Elite Appliances, Craftsman Riding Mower, Gas + Electric Pressure Washers + ALL WTYS
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HOFFMANN ESTATES, ILLINOIS -- LET ME BE VERY CLEAR IF I COULD GIVE SEARS A MINUS 10 STAR RATING I WOULD !!

I have spent close to $15K with Sears in a full suite of Kenmore Elite Appliances to incl a Frig Top French Door & Dbl Door Bottom Freezer (Frig is freezing my food, ice maker block of ice on R side and freezer is freezer burning my food). Range (smooth glass top is impossible to keep clean), Convection Microwave (Cannot keep ss inside clean tried everything, needs led light current bulb gets EXTREMELY HOT, the exhaust fans do not work, when cooking above the range steam is dripping right into whatever I'm cooking), Dishwasher (2nd one 1st failed so did this one. I hv a handful of parts inc a bunch of ball bearings from the top rack which has never pulled out all the way, dishes hv never been clean after running a cycle I don't think the heating element works which failed on the 1st one also), Washer/Dryer both w/Pedestals (the pedestals need to be 1" higher in order to put a standard sz bleach bottle standing upright in them otherwise everything must sit sidewise and they are useless. The washer you MUST ONLY USE 1 TABLESPOON OF SOAP even at that I hv to do 2-3 rinses to get my clothes free of soap) and a Lg Chest Freezer (which died the motor was running but was not cooling. I burned my hand it got so hot my thumb is still peeling and healing today. I hv a permanent scar on my pointer finger from the burn. The tech told me it must hv sprung a leak in the coil, Freon leaked out and due to it being a sealed system needed to be replaced)

OH WAIT TIL YOU HEAR THIS UNBELIEVEABLE BS STORY !!

Do NOT believe ANYTHING Sears ever tells you, document, record, have witnesses with you when techs come to your home, take video and pics. Do whatever you must do to PROTECT YOUR RIGHTS !!

SEARS IS DOING EVERYTHING POSSIBLE TO PREVENT PAYING OUT EXTENDED WARRANTY OR SERVICE CLAIMS AND THEIR TECHS ARE TRAINED TO DO EXACTLY THIS. THEY ARE TRAINED TO LIE, CHEAT AND COVER FOR THE COMPANY.

****OPEN LETTER TO SEARS CORP EXEC OFFICERS****

this is a warning ahead of time to all Sears customers do not buy from Sears ever !!

there are at least 50 similar complaints across the country of national Sears warranty complaints on yelp alone

never, ever allow any of these deliver, installers, service techs into your home without cameras inside and outside of your home, multiple witnesses and what ever you do never leave them alone not for 1 second !!

http://www.yourlawyer.com/topics/overview/Sears-extended-warranty-agreement-complaints-class-action-lawsuit

Sears class action ext wty lawsuit click on link abv

i need an atty to go after Sears holdings and rpr tech svcs due to a Sears tech # 846709 stealing from my home, lying to covering it up and due to his lies Sears is now refusing to come out to my home to svc $15k worth of high end of appliances, craftsman riding mower, gas + electric pressure washers full 5 yr wtys.

most of them have failed + must be replaced. Due to the actions of tech #846709, Sears failed to verify his made up story and it seems this tech knew exactly what to say to get Sears to cancel my wtys.

1) Sears renigged on a deal w me. darcy called me on 7/28/16 telling me what I needed to do in order for them to cont sevice in my home. she confirmed they were not xcling my wtys. she confirmed w jonathan the GM at the ft myers store.

2) I had an independent comp come to my home and prove the Sears tech lied. Sears never called to confirm. but if pics are worth a thousand words than videos are worth a million and I have many of those to prove this tech is lying.

3) I hv filed felony theft charges against Sears tech # 846709 w the collier sheriffs dept. I proved I owned all jewelry w pics, old appraisal from 07. these were custom hand made one-of-a kind pieces that my jeweler will also vouch for that I purchased from him. interesting how Sears has chose to cancel my wtys "after" I filed felony theft charges against their tech !!

4) I hv shown video's proving tech #846709 lied to Sears in my emails about the condition of my appliances which are in pristine brand new condition w the plastic still being on them and no dmgs at all. these videos were also shown to the cprl at the sheriffs dept yet they refuse to recant their actions.

5) 8/18/16 ~ tech Jason comes to my home for my mower telling me its in excellent condition and he can't believe some of the crap he's seen out there (I'm very shocked he shows esp after Lindsey just told me the day prior there would not be anymore techs coming to my home) after appt. he's interested in adopting a bird. I invite him into my home and onto back patio to see birds. guess what? I hv another witness to prove your tech from 7.23.16 is a bold face liar! I told this tech what was going on and asked him to look at my appliances while he was in my home since he was already inside !! He said the exact same thing the corporal stated and everyone else that has been here or seen the dated videos ~ they are brand new and still have the plastic on them and tech #846709 lied about the conditions in my home !!

6) due to the actions of this tech I hv not only had my jewelry stolen but I have now had my wtys cancelled because he lied about the conditions of my appl and home. this has now cost me $15k just for the appl, riding mower, pressure washers and all wtys not inc the value of my jewelry !

7) there hv been dmgs to my home from day 1 of dlvy + install, lindsay now telling me shes refusing to take care of those dmgs yet they were documented the day the occurred I hv proof. sedgwick has a claim Sears own liability wty comp.

8) this local team never once has given any paper docs of svcing my appliances after an appt., never once had me sign a comp tablet like the Miami team did when they drove up here (and even tho they dmgd my utility tub by pushing my Kenmore elite washer against it and pushing it off the wall they were very nice, polite and most off prof). they explained all they were doing, why they were doing it asked if there was anything else that needed to be done. the dmg was doc at that time w that team, w jonathan the fmy store mgr by email, pics

9) the dmg to my kitchen cabinets by the installers was also doc

10) after fordarding my emails to ceo execs I rcvd a cb today from lindsay telling me they refuse to honor my 5 yr pd wtys, they are going to xcl them but no reason as to why, refuse to honor food loss claims, xcld all svc appts, refuse refund or replace, fix or refund faulty appliances + dead freezer. my call was recorded and she was advised !!

11) even the 2 gm's from ft myers ~ jonathan and naples ~ scott had req that I get a full refund to inc all appliances. riding mower, gas + electric pressure washers plus all mpa warrantys for all those items @$15k total, this was prior to my appt on 7.23.16. these 2 men seem to be the only ones at Sears that have common sense and know how to take care of their customers bc they understand from day one what I've gone thru .... that tells you the bs that I have dealt w everyone else !!

8.22.16 ~ I highly recommend these corp execs hv a discussion w jonathan their fmy GM who is just as baffled as I am and will back me up after I just told him what lindsay from their corp ofc just did and said to me.

i would luv for these corp execs to pull their heads out of their a**es to spend a day or year dealing w what I have gone thru after spending thousands of $$$ on their products and wtys to insure from breakage. to deal w overseas reps who don't comprehend English, poor svc, a thief lying tech, to xcl wty's w/no tech proof

I have a very detailed timeline, documentation along with pictures and videos from day one regarding the issues, damage to my home, multiple appliances not working and have failed, I am due food loss claims. For Lindsay to open a claim on 8.17.16 to call me and to tell me she's not honoring any of it and to cancel my warranty's on all of my appliances with no valid proof from a liar and a thief. When I have 2 gm's backing me up, I highly recommend you change this decision because Lindsays recorded comments to me I do have proof of all I need to prove my case against Sears. Don't underestimate me or think I'm someone who you can just hang up the phone on Lindsay !! You have just done pissed me off !!

You will be getting a call from Jonathan the Ft Myers GM on 8.23.16 as he is just as ticked off as I am about this entire thing and there is plenty of documentation as I stated !!

What was your comment to me Lindsay? I should hv reported it back then ? Maybe you should have done your research before you made such a stupid decision from your 4x5 cubical. I told you it was all documented and reported but you didn't want to listen to me !!

I am holding Sears holdings, Sears appliance repair and your Sears tech id #846709 fully responsibly for the actions of your employee while in my home of lying and causing me all of this grief, drama. I'm holding all responsible for slander and defamation damages the actions Sears has chosen to take based on his lies to cancel my mpa warrantys, refusing to honor my food loss claims, refund, fix or refund any of my failed appliances and the additional losses I have incurred due to not replacing the chest freezer in a timely manner in addition to the felony theft.

Replies
Low-Balling and Deceit on Cost of Installng a Kenmore Range
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Consumer Reports highly rated a stand-alone electric range. I went to the store to see it. The sales person, when I asked, said that the delivery/installation charge (waived if sale over x$ or on a Sears charge) included taking out my old built-in range. That evening, I showed the range to my bf online and discovered it was @ $60 cheaper with the same free installation. Over a couple of days of discussion, between my bf and I we talked or chatted with 5 Sears.com employees who confirmed that the delivery/install charge included taking out my old range. (There would be an addition charge for taking it away.)

I ordered the range. Sub-contractors delivered it on time but said they could not take out the old range and left it in my kitchen. They gave me a customer service number. Over the course of 2 hours, I called 5 phone #'s the various Sears people told me to contact, talked to 7-8 people and they were not at all helpful, saying dumb things like I hadn't paid for installation, that it wasn't included (despite my protestations that I had been told repeatedly that it was).

My bf and I finally went to the store, asked to see the manager, got the store manager. At first he said he couldn't help because Sears.com and the store were not the same company, then he informed me that the sales person who told me the removal was included was uninformed because she usually sold mattresses. Then he decided that for a $160 non-standard installation, he could arrange to have it installed. We adamantly refused to pay.

When my bf and I began talking about returning the stove to Sears.com and contesting the charge on my charge card, he decided that he would pick up that charge. First we had to agree to the $160 charge so the (more sub-contracted) installers could be scheduled but he would cancel it after the installation - he refused to put this in writing but I said I could challenge the charge after if he didn't cancel. (In fact, we were able to cancel the charge after the installation.)

When the installer called the night before, he informed me that to take out the built-in would cost about $100 more than the non-standard installation. That's when my bf and I decided we would do that ourselves, which we did before the installer arrived. So for the $160 all the installer did was shove the range into place, level it, and make sure the burners/oven worked. He took away the old range but there was a $25 charge (also credited in the "deal" with the manager) for the take away.

All in all, I would say that Sears.com and Sears stores and their customer service personnel are not up to the task of being dependable retailers anymore. Don't know how the range will work. My bf has lots of Sears shop and yard equipment and hand tools and has been satisfied BUT I intend to never buy from Sears.com again (notice also that they are a "marketplace" online and that some of the stuff they sell comes from other companies, just like Amazon) and to let people know that Sears.com in their online materials and in what their staff say do not tell the truth (or maybe they justify what they say by using some other definition for the word "install"). Whatever, be very wary!!!

Replies
Advertisement
Oasis HE Kenmore Elite Washer - Awful Machine!
By -

3333 BEVERLY RD., HOFFMAN ESTATES, ILLINOIS -- We purchased an Oasis HE Kenmore Elite Washer from our local Sears store in 2006. At the time of our purchase we also purchased the extended warranty for both the washer and matching dryer. We had done loads of homework prior to our purchase and were convinced that this was the pair that would meet our needs.

Over the past several years we have had service calls for both the washer and dryer. I unfortunately did not call as often as I should have called for service as I am not a complainer and just try to make things work even if not all parts are doing as needed. The final straw concerning our washer happen on June 21, 2011. The washer did its normal beeping noises and my son said, "Mom your washer is at it again". So I tried to make magic happen once again and force the machine to complete the load of laundry but my efforts did not work.

So reluctantly I called Sears service at 1-800-469-4663, to my amazement they were able to offer service on the following day. I was sure that luck was with us on this issue with the washer and we would be back-up and running in no time. My son arranged to be off work so that he could meet the service man sometime between 1:00 and 4:00. The service technician did come to the house around 1:30 and supposedly replaced the defective part (the washer's brain) and assured my son that the washer was as good as new. When he called to report the news I was thrilled and looked forward to getting my laundry caught-up as soon as I got home after 6:00 pm.

I started a load of whites (bleach added of course) and thought all was good until the dreaded beeping sounds started again. I tried my magic yet again but nothing worked. I immediately called Sears service to request that the technician return to correct the issue. After several calls, request to speak with a manager, more calls to Sears's service and messages left for a manager I was still out of luck until Wednesday, June 29th.

Please remember that I have good white clothes sitting in bleach in a washer that will not work that was serviced and pronounce good as new. I also want to mention that the Sears Manager has yet to call me back. Not good Customer Service. I was also hung-up on during one of my calls. I never used profanity or even got nasty. I was only insistent that I needed help.

On Thursday, June 23rd I called Sears Service yet again and still got lots of run around from everyone. I spoke with a gentleman named Gerald at 9:03 am in the complaints escalation department. I repeatedly asked to speak with a manager but he said, "A manager cannot do any more than I have done" he refused my request. He finally gave me the address for the corporate office but refused to give me a number. He stated that there was no number to give me. This is funny as I looked one up on the internet while I was on the phone with him. Lied too again!

I then proceeded to call the corporate number and talked with **. Her number is **. Please call and ask to hear the taped conversation. You will find it very interesting. I was informed that a washer is not an essential appliance and I would have to wait. She did offer however to force a new service time of Monday, June 27th. Still no one is willing to own my problem of poor service and washer that will not work. My husband and I discussed the issue and finally decided that a new washer was our only option. We purchased a new washer from Lowe's on Thursday, June 23rd. I have washed multiple loads and am now finally caught-up on my laundry.

My next concern is that when my husband and son removed the Kenmore Elite Oasis HE washer that was pronounced "good as new" only the day before from our home it literally fell apart. I have pictures that I will attach (unable to attach my pictures). Please email me and I will be happy to send them your way. I am appalled at how we have been treated as once loyal Sears Customers. My home is full of all Sears sold appliances and has been for more than 25 years. I am no longer able to give my hard earned dollars to Sears! What a sad day.

Replies
Air Units
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SIOUX FALLS, SOUTH DAKOTA -- WE called Sears in March to fix a new Air condition Kenmore we purchased September 2014, which isn't three years old yet and it has broken four times, and the Tech who they are sending have no knowledge of what he is doing! He came in March 2017 to fix this unit, and he couldn't fix it, and he has come three times and it is still not fixed. He was supposed to come back July 22, 2017, after came in June 28, 2017, but he called and he canceled. He said that he would come on July 25, 2017, yet he never came. So I called the repair center on July 26 to see why he didn't come and he didn't call.

I was given an appointment for July 28, but because I hung up on the Rep. John whose phone number at the repair center is **, he decided that he would cancel the part that was ordered for united and the service. But I am suing them! I have a warranty with them and they refuse to honor our warranty! "Do not buy anything from Sears because they are not reliable, and the Reps. treat you like crap when you call them to report things that needs to be repaired! My husband is sick, and he has been to the doctor several times because we have no air!

This representative who I name and number should be fired for making such a bad decision when it comes to trying to punish me because I hung up on him since he was rude to me. He called me back and threaten me, by telling me "he is not the one that I want to hung up on!" This is a rude man and he should not be allowed to threaten customers and stop them from getting the service that they need! Sears sucks, so don't purchase anything from them! I will close all of my accounts with them because of how John the Rep. treated me, including another representative who was a nasty woman!

Replies
Ripped off on returned part refund
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RALEIGH, NORTH CAROLINA -- Sears Nightmare:
- Sept. 21, 2017 Kenmore Elite refrigerator stopped working.
- Oct. 5, first Sears Tech arrives – diagnosis problem
as the circuit board. We pay one half the cost of a new circuit board
up front ($ 345.65) and Tech orders a new circuit board.
- Oct. 12 circuit board arrives by UPS
- Oct. 20 second Sears Tech arrives to install the new circuit
board. He determines problem is not the circuit board
but is the compressor that is still under warranty. He takes
the circuit board – says he will return it and Sears will refund
our payment. He orders a new compressor.
- Nov. 3, third Sears Tech arrives and installs the compressor
and refrigerator is fixed.
- Six weeks from initial problem to a fix.
- In January we realize that we had not received the refund
and we call Sears on Jan. 3, 2018 to request our refund
- Have called Sears at least 15 times and get nothing but a run around.
- They assign a case No: 545 1620 but that did not seem to help
It is now mid January 2018 and still have no refund from Sears.
I am still trying and considering Small Claims Court, contacting
our states attorney general's office and Consumers Fraud Dept.
- Jan. 14, 2018 I send this message to Sears on their Facebook page.
they respond with message promising to help.

April 29, 2018 Update:
It is now April 29, 2018 and still no explanation or refund on the returned
circuit board.

My Sears Case No: 5461620

Replies
Refrigerator Warranty and Repair Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

Bought a Sears Kenmore Elite 18 months ago, warranty was over after 12 months. Freezer stopped working. Followed the instructions in the manual about calling their number for trouble shooting. They have a system in the fridge where it will send signals to their computer by your phone giving any problems the fridge is having.

Naturally being over the warranty they would not help me, so I made a repair appointment. They gave me a 1pm to 5pm window 4 or 5 days later. Waited till 4 and then checked online. They changed the window till 545 and 745. At 6 I called and cancelled. Online they give you your phone number if there is problem, but good luck if you get a call. Lousy fridge, bad customer service and lousy repair custom service.

Replies
Advertisement
Terrible Product and Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I have spent 100's of $'s on repairs for my Kenmore Elite Dishwasher Model # 665.13963 K010. The first problem started with the dishwasher leaking around the door seal. The seal was replaced 3 times. The problem never went away. Water on the floor after every wash cycle.

We finally got Sears to send a repairman that was smart enough to know the problem was not the seal. After spending the time to adjust the door correctly, the problem went away. The next never ending issue is the cheap plastic parts. I have had two lower rack wheel sets break this week! Sears at least was smart enough to use metal on the replacement upper rack rollers. I am fast approaching parts and repair costs equal to what I paid for the dishwasher new. Terrible product!

Replies
24 Days to Repair a Kenmore Elite Refrigerator
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VIRGINIA -- My Kenmore Elite refrigerator started having trouble maintaining temperatures. It was just over 2 1/2 years old. I called for service and it took 10 days to get them out for the first call. The service technician determined it was a bad compressor and order the parts which arrived 3 days later. But Sears won't send out a technician to install it for another 12 days. Assuming it gets repaired then it will have taken 24 days from the time I called to fix a 2 1/2 year old, $3000+ Kenmore "Elite" refrigerator. Good news: covered by warranty. Bad news: Compressor goes out in <3 years, service takes forever and I have to deal with food out of a cooler for a month.

Replies
Top of Page | Next Page >

Sears Kenmore Elite Appliances Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 75 ratings and
240 reviews & complaints.
Contact Information:
Sears
3333 Beverly Road
Hoffman Estates, IL 60192-3322
847-286-2500 (ph)
www.sears.com
smadvisor@searshc.com
Product/Services | Related Resources
Compare Department Stores