Sovereign Bank Complaint - Do Not Use This Bank
MASSACHUSETTS -- I opened an account with Sovereign a couple of years ago, the first issue I had with them is I had an automatic payment come out before it was supposed to and it put me into overdraft by 3 or 4 dollars. They charged me $25 overdraft fee, Ok my fault no big deal I expect that to happen, what I didn't expect was that they continued to charge me $5 a day for the next two weeks until my next deposit went in. So my $3 over draft cost me around $75.
The latest thing is I had an issue with a person I do work for and their was a dispute over how much they had paid me, I use electronic banking for everything so I went online and found sovereign only goes back a few weeks, So I saw a place to request your history, the site in their defense did say the cost was $6 per statement, I mistakenly assumed that meant if I requested my checking deposits fo the year and my savings deposits for the year that it would cost $12. It never in a million years occurred to me that they would charge me $144 to print my account records. One would think that would be a fairly simple request.
I'm done with them every time I turn around they are hitting me with another charge. To top things off I emailed customer support about the outrageous charges and they sent me back a form email explaining to me that I could get my back statements by paying $6 and they would be happy to help me request them if I called.
I'm closing my accounts and I'm making it my mission to post anywhere and everywhere I can to warn others about this bank.