Rite Aid Complaint - Poor Customer Service
Resolution Update on 03/06/2009:
3/6/09 - I received an email from Rite Aid customer service that read: They have forwarded my complaint to the Regional Office and Store Management
to be addressed. A member of management will contact me shortly regarding
my email. They apologize for any inconvenience.
PITTSBURGH, PENNSYLVANIA -- I switched from Sam’s Club Pharmacy to Rite Aid Pharmacy in September 2008. Most of my visits to the pharmacy have been pleasant; however, today’s visit was much different. I went to the Rite Aid Pharmacy (store# 04682) around 6 PM. When I arrived, there was no one waiting in line. The store’s pharmacist on duty and the pharmacist that served me was Ms. Q and Ms. Q was very rude for no apparent reason. I took my new prescription to be filled along with my other two monthly prescriptions. I asked Ms. Q how much the co-pay for the Flu medication was because my Doctor told me that most insurance companies do not cover this medication and if it was too expensive, I would not be able to pay for it so there would be no need to fill it. Ms. Q told me that she would have to fill the prescription first, in order to tell me what my co-pay would be. She then proceeded to tell me in a very rude tone, that the store was out of the medicine anyway so it really did not matter.
When I explained that, Ms. Q should not just fill the prescription, as I may not be able to afford the co-pay as I do not know what it is, Ms. Q proceeded to slam the prescription paper on the front counter. Needless to say, I will be switching all of my prescriptions to another pharmacy. I do not have to have my prescriptions filled by Rite Aid, I just chose to and I am very disappointed with Ms. Q’s customer service. I expected the pharmacist to have been a little more compassionate, helpful, and respectful but most of all...professional. With the economy being in bad shape and people do not have much money to spend, you would think that companies would try to keep their loyal customers opposed to purposely-driving customers away.
I understand that employees are overworked and underpaid but so am I (that is everyone's story)but it doesn't have to affect how you treat other people...how you treat others is a reflection of your own personal moral character.