Taxbrain Complaint - Taxbrain Made My Tax Return Painful
Taxbrain offered an adequate tax preparation interface, but very poor service. After electronically filing my return, I went back to the website several weeks later because I wanted to check the date I filed in order to know when I might receive my refund. It was then I discovered that my return had been rejected by the IRS because of a minor error.
I had received no notice from Taxbrain that my return had been rejected and had I not gone back to their site it could have been weeks longer (or perhaps even after April 15th) when I would have found out about the problem.
When I complained the response from customer service was to blame me. Their communications were dismissive and they were unwilling to admit that they might had given poor service.
I recommend going elsewhere for tax return services.