Taxbrain Complaint - Taxbrain Made My Tax Return Painful

Review by taxpayer2008 on 2009-03-03
Taxbrain offered an adequate tax preparation interface, but very poor service. After electronically filing my return, I went back to the website several weeks later because I wanted to check the date I filed in order to know when I might receive my refund. It was then I discovered that my return had been rejected by the IRS because of a minor error.

I had received no notice from Taxbrain that my return had been rejected and had I not gone back to their site it could have been weeks longer (or perhaps even after April 15th) when I would have found out about the problem.

When I complained the response from customer service was to blame me. Their communications were dismissive and they were unwilling to admit that they might had given poor service.

I recommend going elsewhere for tax return services.
Comments:3 Replies - Latest reply on 2009-03-04
Posted by Anonymous on 2009-03-03:
TaxAct.com is pretty good. I do very well with them and have for five years now. I got more back with this system than I did the tax accountant who was doing my taxes.
Posted by ejack053824 on 2009-03-03:
Hmmm...I hope an audit isn't in your future Sherdy. LOL!
Posted by Anonymous on 2009-03-04:
Why would an audit be in my future? I have receipts and documents for everything. The accountant who was doing my taxes didn't even give me the credit allowed by law for me being a teacher.

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