Nextel/Sprint Complaint - Sprint/Nextel Customer Service In Incapable Of Providing Accurate Info
FLORIDA -- I have had several problems with Nextel/Sprint Customer Service, including being over charged, not being provided with correct information and not being "allowed" to discuss the problem with the agent or supervisor who would answer. The Supervisors in the Canada and Texas call centers are totally rude and incapable of doing anything to assist a customer with any questions or concerns. I decided to put two of three phones on "stand by" for a few months, I called a total of 5 times to get a quote on the cost for putting the phone on stand by and then they turned around and billed me higher costs. The CS dept would not correct their problem or pull their "recorded" calls to confirm what the reps told us. There is no respect or business professionalism from this customer. They refuse to assist a customer with anything that proves that they made a mistake or provided a customer with incorrect info; they won't fix their problems or adjust their billing. I have also been billed over 60 minutes of overages that were not overages, they were weekend used minutes and Nextel to Nextel calls. They argues with me until I had to break down each minute, day and time frame for each call made. They are completely rude and must not be properly trained at all.
The supervisor even told me that she put me on hold to "calm down" like a time out because I was upset and refused to be disrespected and treated like I don't know what my bills should be. It is unprofessional to advise one thing and do something else. This company should have never merged with Sprint. Nextel was never this horrible, and I can't believe that a company can get away with over charging customer, even on the insurance.
There is two types of insurance plans that older plans had, and those cost over $8.00/month yet now there is a $7.00/month insurance however they won't offer that to a customer unless you upgrade your phone and get suckered into another 2 yr contract. They are completely over charging customers and scamming customer out of money they should not have to pay...
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