Home Depot Complaint - Customer Complaint A Pass Off Of Getting An Answer
AMARILLO, TEXAS -- Back in 2007 we went to home depot to buy custom shutters. I had $700.00 of American express giftcards. I can't remember her name, but she was pleasant and informative. I had Mr. Personality come to my house to measure. He did so very quickly and on the last window I stated "you know these are for custom shutters right?" Dumbfounded he stated that he was measuring for blinds. He then again remeasured quickly "I might add" and left. Previously I had put a deposit for the measuring of $100.00 to go toward the shutters. Never heard from them again. This is the store in Amarillo Texas on Soncy. I attempted to call (must have been at least 10 times) to find out what the deal was. The gal that had taken my order was not available, so I left a message. You guessed it! No reply. I called them 3 times after that and I was told to call back after 3:00 which I did and no response. Later I was told she had to go to the hospital for some type of emergency I called the supervisor which I was put on hold forever, and he said he would check on this. Never heard a word. My boyfriend and I had enough so we went in. A Spanish gentlemen with a limp promised that he would call us once he found out the story. He tore the desk apart looking for the order reiterating the saleswomen was in the hospital.
After several attempts later we went back in again and she was there. At no time did they state that they blew it and they needed to remeasure. Once again the promise came. I called the supervisor to let him know the progress and he stated he would check up on this. I felt that the people that I talked to were immature and most frequently passing the buck to someone else, It was getting to be _--almost comical. Needless to say I never received a call. I guess I should have called corporate but that probably would not have made a difference. I lost 100.00 Then I get a call from the original saleswomen on my recorder 8 months later and she stated she was still looking for the order. Can you believe that? Now I am dealing with Penney's and no shutters. It has been 5 months + since I placed the order. (See my review under Penneys.
Anyway I guess I have a black cloud overhead when it comes to shutters. I even lost $900.00 to a man that was suppose to make outdoor shutters and took off with my money. I sued him and won, but he is a lowlife and I will never see that money. My boyfriend saw him in a parking lot and attempted to chase after him with no luck. I should have known something was fishy from the start. His answering machine was very discrete. When my boyfriend attempted to call him again he said that he had been sued many times and this was no big deal. I also gave him $300.00 worth of wood and paint. I did have a contract, but again I will never see the money and his credit has probably been ruined for some time now. It is a shame that some construction guys actually screw you. I will never get another job done by using the yellow pages and no references again. He even commented on the first meeting that construction workers that take your money give the honest ones a bad name! I also had a man give us a quote on making the stairway.
We agreed and a contract was signed. Upon entering the house, he looked at Bill and said he was going to have to charge us $5000.00 more for reason unknown. I really know why. The house is in a very rich neighborhood. My boyfriend told him basically to get out. He was so surprised and I chimed don't let the door hit you on the way out!. Isn't that a sham Good to vent