, TENNESSEE -- I purchased a Dell Studio 1737 Laptop from Dell.com. The computer did not work from the day of purchase. I called the 1800# and was informed if I want to speak to someone in the US - I would have to pay for it, otherwise I would continue to speak to "someone I am assuming from India". I was on the phone for an hour working on this laptop, and was assured by the Tech. that it would be as good as new once we completed the process. When I got home, the computer did the very same thing. It doesn't boot up. When it turns on, it makes crunching noises. I called again and the Technician wanted me to fix it again. I am not a computer technician... I did not pay this kind of $$ to fix a computer. I wanted a computer that was fully functional. I was transferred numerous times to different technicians who wanted to walk me through more fixes. I finally told them I was returning it with or without a Return Authorization #. I work for a school system, and the school computer technicians said it was the hard drive and it was defective.
After 45 minutes, I finally got a Return Authorization # to send it back to Dell. It is now on its way back to Dell. I am so frustrated and angry!
What happened to getting support from someone in the US???