Spirit Airlines Complaint - I've Renamed Them Evil Spirit Airlines
MICHIGAN -- I gave up my seat on the day before Christmas eve on my way to Las Vegas to spend the Holiday with my son and his family. They assured me that my luggage (already loaded on the plane, and filled with Christmas gifts for my grandchildren) would be safe and held for me until the next day .... it sure was, minus about half of my belongings and all the gifts.
Fast forward to present, after many, many attempts to talk to someone at Spirit, I followed the instructions on their website and submitted a claim to them. Their response: "we are denying your claim because we require that missing items be reported in person within four hours of its arrival". Gee, since I didn't get there until 24 hours after my suitcase, you'd think they'd realize this bogus excuse didn't apply. I resubmitted my claim .... no response. Phone calls, nothing but an exercise in frustration .... Next thing? Small claims court. What a terrible, terrible airline. I asked one of their employees who I think really wanted to help but had no information to provide except the standard "go to our website" (which is completely non-effective), how they could work for a company that seems to encourage its employees to be dishonest and to frustrate its customers. And, the "F" rating by the Better Business Bureau (the lowest rating), is very telling.
No wonder I found empty seats on their flights. What a rotten company! God forbid ever having an accident with them ..... they'd probably charge the customer for some trumped up charge!