Kentucky Fried Chicken Complaint - KFC Sucks
MONROE, LOUISIANA -- Back on February 11Th I went through the drive through of the KFC on Martin Luther King drive in Monroe Louisiana. I placed an order or 2 of the 7 piece BBQ wings and my total was $8.78. I handed the lady a $20 (I know for a fact I gave her a $20 because that's all I had was 2-$20 bills) and she proceeded too give me back $1.22 Change. When I told her that I gave her a $20 she then proceeded too tell me that "no you didn't you gave me a $10". She said he very rudely like I had insulted her. I asked for the manager and told her that I had given the lady a $20. The cashier then proceeded too shut the window and said something too the manager (which I found too be odd). The manager then asked me too pull up and they will count the drawer. Not even 2 minutes later the manager sent someone else out too tell me the cashiers drawer was 97 cents over. Now how can someone count down a drawer in 2 minutes. I use too me a manager at a movie theater and I know it took me at least 10 minutes too count down a drawer, because theres so many distractions.
Then I had asked for the district managers number and luckily for me the office was right behind the KFC building. When I asked for the district manager, I had informed him what was going on. And he said there was nothing he could do since her drawer was over. And I asked him was it possible that she gave back someone back too much change and was short changing me too make up for it, his response was no that's impossible she would never do that. Basically he refused too work with me. I then proceeded too tell him that KFC lost a customer for life.
I got on the net too look up the corporate office number and found the customer service number. I called it and the guy told me that he would get someone too call me back ASAP. Well its been almost a month and 6 calls too customer service number later, I have yet too receive a call. Finally the lady I spoke too at customer service gave me the number too the corporate office. So I will be calling them myself. But it is clear too me that KFC does not care about customers satisfaction, nor do they care if they lose a customer or not. Like I said I will not be going back too any KFC ever again.
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